MikeChackerManager, Information Technology Service Operations at Lynnco
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."
"The interface is browser-based and simple, which is an advantage over other solutions."
"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."
"The solution is a little bit complicated when you want to implement it."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"I really didn't care for the onboarding process and it is something that should be improved."
"The sharing of cameras is limited to meeting organizers."
"GoToWebinar would be improved with the inclusion of support for video endpoints."
"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."
"We pay $3,000 USD for the service, yearly upfront."
"It is a monthly subscription and the price is quite expensive if you're not paying annually."
Earn 20 points
ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.
ConnectWise Control is ranked 7th in Virtual Meetings with 3 reviews while GoToWebinar is ranked 14th in Virtual Meetings with 3 reviews. ConnectWise Control is rated 8.6, while GoToWebinar is rated 8.0. The top reviewer of ConnectWise Control writes "Easy to use, simple to white label, and offers great stability". On the other hand, the top reviewer of GoToWebinar writes "Good scheduling capability with no time limits, but the interface and technical support need improvement". ConnectWise Control is most compared with TeamViewer, LogMeIn Pro, Check Point Remote Access VPN, Microsoft Remote Desktop Services and BeyondTrust Remote Support, whereas GoToWebinar is most compared with Adobe Connect, Webex and ReadyTalk. See our ConnectWise Control vs. GoToWebinar report.
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