We compared Darktrace and Mimecast Email Security with Targeted Threat Protection based on our users reviews in five parameters. After reading the collected data, you can find our conclusion below:
Darktrace is highly regarded for its autonomous threat detection capabilities, stability, scalability, and straightforward setup. However, users have experienced challenges such as false positives, intricate configuration, and steep pricing. Mimecast stands out with its integration into Microsoft 365, customizable features, and effective email security. Nevertheless, users have encountered difficulties during the initial setup process, and there are concerns about being locked into the product and waning support. Pricing for Mimecast varies, with opinions ranging from reasonable to expensive. Although Mimecast's impact and return on investment may be minimal, it offers defense against external emails. Both products generally receive positive feedback for customer service and support, though there are suggestions for improvement.
"Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"The product's scalability is good."
"Defender helps us prioritize threats across our organization."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"I would say that 90% of the spam and phishing attack emails get blocked right off the bat."
"The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
"It gives us visibility into threats and, for endpoints, it helps us to prioritize threats. We used to have a lack of visibility, but now our time to detect and respond has decreased."
"Does a thorough job of examining email and URLs for malicious content."
"We have found the product to be stable and issue-free."
"One thing I appreciate is Antigena Email, which is for email protection."
"In terms of features, the data or information they collect and unsupervised machine learning are very valuable. Its unsupervised machine learning has reduced our team's effort. Both Darktrace and Vectra work on unsupervised machine learning that learns the behavior or develops a profile on its own, which allows our security team to do some other tasks rather than spending time on Darktrace or Vectra. Because of unsupervised machine learning, its detection capability is quite good. Along with that, if we utilize the integration feature properly, the automated incident response capability of Darktrace is quite useful."
"I am impressed with the product's ability to give insights into network traffic."
"The most valuable feature is the solution's ability to trim out the false positives and point your attention to the real important stuff."
"t was pretty as far as the granularity of what you were getting out of it."
"The solution can scale."
"It's a very stable product."
"Its administration console is very easy to use. The administration console is absolutely important because you interact with the platform through it."
"Mimecast certainly helped my customers reduce phishing emails."
"It's good, it keeps the spam out."
"It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge."
"It does a good job for us, and its admin console is easy to use."
"URL inspection works pretty well."
"The interface of this solution is very easy to navigate and user-friendly. There is no delivery in email and other communications, making it reliable. The configuration is relatively easy."
"It offers an easy initial setup."
"There is room for improvement in terms of reporting."
"The custom alerts have to improve a lot."
"The visibility for the weaknesses in the system and unauthorized access can be improved."
"You should be able to deploy Defender for every subscription without the need to add servers."
"There is room for improvement with the UI."
"The pre-sales cost calculations could be more transparent."
"Microsoft wants its well-paying customers to finish testing some of its half-baked products, find bugs, and report bugs back to Microsoft's team, which is a little frustrating for those who have to manage it and roll it up to thousands of people across the organization."
"The company should focus on adding threats that the solution is currently unable to detect."
"They just need to make it a little bit more accurate as far as their alerts are concerned. It does generate some false positives that you have to tune. You have to do a lot of tuning when you first get it because of the false positives, but once it is all tuned up and ready to go, it will do its thing from there."
"It would be helpful if they could recognize incidents and simplify the customer's challenge to identify what is happening."
"They just need to work on their price. In terms of features, we are trying to understand all the features that we have. We're still exploring everything that we have so that we can fully utilize it. At this point in time, it is not about the features. It is more about utilization. We're just trying to utilize everything to full capacity."
"The program is quite expensive."
"The interface and dashboards could be improved for ease-of-use."
"Upper management wasn't sold on the value proposition."
"The price point for the product was too high for what our possible use case could be."
"The cost is a bit on the higher side."
"Lately, Mimecast's outbound mail servers have been regularly blocklisted by spam filters. That didn't happen a few years back, but it seems to be a more frequent problem these days. When a server is blocklisted, it means all of my outgoing mail ends up in the recipient's junk mail. That affects my reputation and business confidence."
"The detection rates are an area for improvement."
"The solution should include more AI features instead of Mimecast's more general static configuration tooling."
"The attachment scanning feature doesn't work properly."
"Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year."
"I'd like to have better support from the product in the future."
"The solution's console interface was recently changed for the admins, but the previous one was much better because we could open tabs on it."
"Its pricing can be improved. It is a bit expensive."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Darktrace is ranked 13th in Email Security with 65 reviews while Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 23 reviews. Darktrace is rated 8.2, while Mimecast Email Security is rated 7.8. The top reviewer of Darktrace writes "Great autonomous support, offers an easy setup, and has responsive support". On the other hand, the top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". Darktrace is most compared with CrowdStrike Falcon, Vectra AI, SentinelOne Singularity Complete, Cortex XDR by Palo Alto Networks and Cisco Secure Network Analytics, whereas Mimecast Email Security is most compared with Microsoft Exchange Online Protection (EOP), Abnormal Security, Check Point Harmony Email & Collaboration, Cisco Secure Email and Avanan. See our Darktrace vs. Mimecast Email Security report.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.