We performed a comparison between Accedian Skylight and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Accedian Skylight is highly appreciated for its intuitive interface, advanced analytics capabilities, and exceptional performance. Datadog stands out for its advantageous offerings like customizable dashboards, and extensive integration options. Accedian Skylight has potential for enhancement by including a localized cloud option in Vietnam, improving reporting capabilities, facilitating solution updates without requiring repurchases, offering competitive pricing for NetFlow connection, and enhancing the user interface. Datadog can improve usability, integration, monitoring of external websites, security features, customization flexibility, documentation, and ease of implementation.
Service and Support: Accedian Skylight's customer service is highly regarded for its quick and knowledgeable assistance. Datadog's customer service has received both positive and negative feedback, with some users appreciating their promptness and accessibility, while others have faced delays and unresolved problems.
Ease of Deployment: Accedian Skylight's initial setup can range from simple and well-documented to challenging for network novices. Datadog's setup is generally seen as easy, but some users found it slightly complex and involved multiple teams for adjustments.
ROI: Accedian Skylight has consistently demonstrated a favorable return on investment for more than a decade. Users have reported different experiences with Datadog's ROI. Some users appreciate the time-saving and reduced blindspots it offers, while others value its ability to quickly debug live sites and save on labor.
Pricing: Users have differing opinions on the setup cost of Datadog, with some finding it costly and others finding it reasonable in comparison to other options. Nonetheless, the pricing structure is perplexing and lacks proper documentation. On the other hand, Accedian Skylight's pricing is generally competitive, but since being acquired, the prices have risen significantly, posing difficulties in selling the product.
Comparison Results: Accedian Skylight is the preferred choice over Datadog. Users praise Accedian Skylight for its user-friendly interface, superior performance, helpful support, and detailed documentation for easy implementation.
"We can manage the entire system across the network and troubleshoot the pain points."
"I think the analytics features are okay. My customer also likes the interface, the GUI, because it's easy to operate."
"The response times, with the performance, are really interesting too, where you can see the packet loss."
"The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly."
"This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations."
"The performance of Accedian Skylight is better than other vendors."
"What I like most about Accedian Skylight is that it's a UI application, so using it is easy. I also like that the support for Accedian Skylight is helpful."
"For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly."
"If [the problem] is something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas..."
"Datadog has a lot of features to be able to drill down deep into the swath of logs that our platforms generate."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"The solution has helped our organization with custom events to track specific cases."
"The platform appeals to companies spanning many industries on a global scale."
"Datadog documentation on web pages has improved a lot and is pretty easy to follow and find."
"Integrating Datadog with other platforms has made our monitoring processes a bit easier. It's not super simple, but it's manageable."
"The observability on offer is the most useful aspect of the product."
"The observability pipelines are the most valuable aspect of the solution."
"The Wi-Fi side needs improvement."
"This solution is expensive compared to some others."
"It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."
"The Accedian Skylight user interface still has room for improvement."
"The UI interface of Accedian Skylight could improve."
"It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation."
"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."
"There should be an option to update and upgrade the solution to the new version without having to re-buy it. I have clients switching to other solutions. The old solution is great, but if you change your license to a new one, you have to almost re-buy it completely."
"Because of the policies in Vietnam, we cannot connect the system to the Accedian cloud. It would be good if Accedian could provide a local cloud. In the next release, I would like them to focus on improving and adding more reporting features. This will help the operations teams."
"Geo-data is also something very critical that we hope to see in the future."
"Even though it is powerful on its own, the UI-based design lacks elegance, efficiency, and complexity."
"They need to implement template variables into the message response body."
"It lacks consistency in the APIs."
"Graph filters for logs need to be set manually which works well for JSON but not for unstructured logs."
"Deploying the agents is still very manual."
"All solutions have some area to improve, and in Datadog they can improve their overall technology moving forward."
"Sometimes it’s difficult to customize certain queries to find specific things, specifically with the logging solution."
Accedian Skylight is ranked 15th in Application Performance Monitoring (APM) and Observability with 23 reviews while Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews. Accedian Skylight is rated 9.0, while Datadog is rated 8.6. The top reviewer of Accedian Skylight writes "Highly scalable, responsive support, but lacking new features". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Accedian Skylight is most compared with ThousandEyes, SolarWinds NPM, NETSCOUT nGeniusONE, Dynatrace and PRTG Network Monitor, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics. See our Accedian Skylight vs. Datadog report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.