We performed a comparison between DX Performance Management and LogicMonitor based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"Downloads and records are the most valuable features."
"What is most useful is visibility."
"The out-of-the-box dashboards are valuable, in terms of being able to visualize performance data in ways that we haven't in the past."
"The capability where not only the traditional SNMP information is captured but also the netflow data; who is consuming the data on the WAN, and voice-related information, is helpful. The voice quality makes it very easy for first- and second-line operators to see where the issue is, and who is impacted."
"The feature that is inherent to its core, of being able to graphically represent a trend and status, is nice."
"One feature I like about CA Performance Management is the certification of the devices."
"The solution's performance itself is very good because it is a vertical database that loads very fast in comparison to other products."
"You can create intelligent alerts so you have enough time to replace the router or interface before it's full. The same is applicable for CBQoS channels."
"LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform."
"The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at."
"The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources."
"Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers."
"We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status."
"We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards."
"The initial setup is very simple."
"One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."
"The Wi-Fi side needs improvement."
"CA PM can be complex to build and configure. Creating the folders / groups / sites required establishing many rule sets."
"The solution could improve the database model. It is also not very good because they have a lot of interconnections with other data sources, such as NFA and VNA."
"CA PM Business Hours Filtering: I understand that all monitoring systems have defects. The Business Hours Filtering does not always function properly. Sometimes, when applying business hours to CA PM reports that are 30 or more days in duration, the report generation times out and does not display results. We have other CA PM reports that, when we apply Business Hours Filtering, the report results displayed are the same as without the filter. We are not sure if this is a defect in CA PM or if it is a result of our complex configuration (folder structure) and application of business hours."
"I think it would be helpful having a more comprehensive set of certifications so that I could natively deploy devices to my environment and the tool would immediately recognize and immediately be able to provide relevant performance information without a lot of tuning on my part."
"Some of the individual report views, the way some of the columns sort, there's room for improvement in giving us more flexibility in being able to sort reports based, for example, on what columns the metrics fall under."
"DX Performance Management should increase high availability. If one of my two data centers goes offline and the other is operational, I need a seamless transition from the primary to the secondary data center. It's crucial to maintain consistent monitoring of the devices during this transition. Therefore, I require continuous, 24/7 monitoring of my system using this tool."
"It could be a little easier to integrate new metrics."
"I have mixed feeling about the scalability. I feel like there are things which are being put into UIM right now that are not being included in Performance Center that we need to see in Performance Center. We are kind of being driven to buy UIM, and I can't justify it."
"LogicMonitor should always improve AI because we are always striving for real intelligence. An additional feature we'd like to see in the next release of LogicMonitor is more in the area of identification of when the dominant workload is working. There are certain devices and applications that have cycles of their own. Some are used primarily during prime time, and some are used during the overnight timeframe, and better identification and classification of those workloads would be helpful. For example, we could then do some more planning about, for this particular set of devices, as it has a prime time environment, and we don't want to see a 24-hour average, as we want to see what is the 75th or 90th percentile utilization during the prime time when it is being used, whenever that prime time is."
"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."
"One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik."
"Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved."
"It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful."
"Dashboarding capabilities could be enhanced. It is cumbersome, you must do it all at once, and then you must repeat the process every now and then."
"Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on."
"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."
DX Performance Management is ranked 36th in Network Monitoring Software with 31 reviews while LogicMonitor is ranked 17th in Network Monitoring Software with 25 reviews. DX Performance Management is rated 8.2, while LogicMonitor is rated 9.0. The top reviewer of DX Performance Management writes "The vertical database loads faster than any other product available". On the other hand, the top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". DX Performance Management is most compared with DX Spectrum, Zabbix and OmniPeek, whereas LogicMonitor is most compared with SolarWinds NPM, ScienceLogic, Zabbix, SCOM and OpsRamp. See our DX Performance Management vs. LogicMonitor report.
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