AdamGleesonPre-Sales Technical Consultant at a tech services company
Daniel ShineSystems and Data Warehouse Supervisor at MMSD
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable feature is the UI because I find it very easy to navigate and you see everything with graphs."
"The most valuable feature is the alerting and that everything is automatic so we don't have to work at onboarding customers. That means the product is ready for usage and there is very little configuration. We just need to insert the basic information of the device and monitoring will start working right away. That's definitely one of the very best features of the product."
"One of the things that I really like about the LogicMonitor solution is that it has a whole bunch of things, data points, that it can monitor. They're called DataSources, and it has an amazing amount of devices it can monitor that are pre-built into the system You can customize them if you need to. You can change the thresholds and a whole bunch of different things with them. You can even create brand new ones if you need to, if the built-in data sources don't satisfy your requirements for the technology that you want to monitor."
"The solution also has a variety of dashboards... They actually have a repository of a whole bunch of different ones, which is really nice... what's really cool is that you can grant somebody access to a dashboard without giving them full access to the rest of the system. You can provide a really nice, high-level dashboard to your executive team, so they can see what is, red, green, or yellow, without having to really get into the nitty-gritty of the technology..."
"We explored a couple of other products as well. None of the other products had a customer engagement team like LogicMonitor does."
"The quick to build monitoring dashboards are the most valuable aspect of it because of the speed at which you can produce dashboards, which have a huge amount of information, across multiple sites. We use a lot of 0-based dashboards or dashboards that give us information about how our infrastructure is performing. The amount of insight that we can gain from a 30-second glance at a dashboard and a very clear view of how the infrastructure is working around the planet are good."
"The solution has reduced our number of false positives compared to how many we were getting with other monitoring platforms. The fine tuning in LogicMonitor is one of the best features. Sometimes you install monitoring systems and they have a lot of chatter. You plug them in and suddenly your inbox is full with irrelevant information, whereas LogicMonitor is better at this out-of-the-box."
"The alerting and the customized alerting are the most valuable features. We can set thresholds at multiple levels to alert us to issues that might start happening before they happen."
"We can proactively fix historical issues, so we won't face those problems in future."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"We had some interfaces where the SFP Ports were having some problems after a while. We found which of the SFP Ports was having the error and changed it, so the bandwidth become okay."
"All the features are very good. The monitoring of the equipment, the configuration manager, and the IP address monitoring are great."
"The connectivity of the solution is very good."
"The graphs are not intuitive and I think that they can be improved to help find issues faster."
"The reporting capabilities are okay but they are not perfect. There are some drawbacks in terms of differences between the information that can be found in the portal when compared to the reports themselves. We can see some of the information on the portal by clicking and navigating the menus, but if we want that same information within the reports it can be tricky, depending on the specific information we're talking about... the biggest disappointment is that reports haven't been developed in the last couple of years at all."
"With the email alerts that we get, it would be nice if the subject line were a little bit smaller, and if it showed the system that is out as the first thing. Sometimes you have to open the email to see what that is."
"Some of the dashboard capabilities are being extended. There are a few bits and pieces that they could do to make them even more flexible than what they are."
"It monitors most devices out-of-the-box, but not all. There is still improvement to be had in the devices that it monitors. It doesn't monitor some storage devices that we use, which is quite frustrating. It wasn't able to monitor Dell EMC Compellent Storage."
"The biggest area of improvement is with mobile. I'd love to see them improve the mobile app side. That's something I've mentioned to them on multiple occasions. It's one thing to be sitting in front of my computer when a problem or an alert comes up."
"One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that."
"Reporting is definitely a weak area in LogicMonitor. There's just not as much flexibility as there is in other areas of the product. Some of this can be overcome by using the REST API, but more of it should be out-of-the-box."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
"The aesthetic widgets should be dynamic widgets, so the customization can be even more customizable."
"Application Performance Monitoring should be included in this solution."
"I would like to see integration with antivirus or other security endpoint solutions."
"This solution would benefit from expanding on the capabilities within the API."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"Scalability is a bit tricky because it requires more gateways in order to get the performance you may need. It also requires a lot of licensing."
"My team has had a lot of issues with support."
"LogicMonitor has the best licensing. That means we are only paying for a certain amount of devices and there is a single price per device and that's all. Other solutions rely much more on a license structure where you need to buy certain add-ons or features, depending on the number of devices you are trying to monitor with those features."
"Pricing seems to be on par with other solutions. For what we get, I think it's a very fair price."
"LogicMonitor is not the cheapest by any means, but it's also not the most expensive. From a licensing point of view, as far as we were aware, it's sort of middle of the road. It certainly has the value for money given the scale, time saved, and efficiencies that we've gained from it. It has been very worthwhile."
"We've not had any other costs as this is a cloud based solution. Therefore, you don't need much, if any, infrastructure to monitor. There are a few add-ons along with bits and pieces if you want to monitor certain types of infrastructure or clouds. It is then you might need an add-on. Largely, the costs are upfront and well-known."
"I am pretty sure that it is a one-off licensing fee with no hidden costs."
"It's affordable. The price we get per license is a lot cheaper than what we were getting with some of the other tools. There are other monitoring tools out there that are cheaper, but what you get with LogicMonitor, out-of-the-box, makes it worth the cost."
"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."
"I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime."
"The pricing needs to be improved. It is too high. One full engine costs around $10 000, which is why we don't have high availability right now."
"The pricing is very expensive for SolarWinds. That's a huge disadvantage for it."
"We have a perpetual license for this solution, and my impression is that this solution is cheap."
"The cost is based on the number of nodes, so it is expensive when you have a lot of them."
"It is expensive."
"Some solutions are open source and free."
"It is relatively inexpensive compared to other products in the same category."
"It's expensive and there are costs in addition to the standard licensing."
LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. Our monitoring technology enables businesses to see what’s coming before it happens. We collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.
Check the health and performance of your entire network for easier troubleshooting and faster results using SolarWinds Network Performance Monitor. NPM lets you quickly detect, diagnose, and resolve network performance problems and outages. Now with built-in deep packet inspection and analysis you can immediately determine the impact of network or application latency on user experience.
LogicMonitor is ranked 4th in Cloud Monitoring Software with 19 reviews while SolarWinds NPM is ranked 3rd in Cloud Monitoring Software with 22 reviews. LogicMonitor is rated 9.2, while SolarWinds NPM is rated 8.0. The top reviewer of LogicMonitor writes "Clear escalation chains mean the right people are alerted, decreasing resource usage and helping with planning". On the other hand, the top reviewer of SolarWinds NPM writes "Make monitoring key performance factors in your enterprise customized and effective". LogicMonitor is most compared with Splunk, Dynatrace, ScienceLogic, Datadog and PRTG Network Monitor, whereas SolarWinds NPM is most compared with Zabbix, ManageEngine OpManager, PRTG Network Monitor, Wireshark and vRealize Network Insight. See our LogicMonitor vs. SolarWinds NPM report.
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