LogicMonitor Reviews

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Nate Amsden
Real User
Principle Systems Engineer at a Consumer Goods with 501-1,000 employees
Nov 06 2017

What is most valuable?

Integration with a wide variety of infrastructure systems is the most valuable feature; most critical to us was VMware integration and Citrix NetScaler integration. We use… more»

How has it helped my organization?

Good, accurate dashboards: I can pull data from multiple sources, whether it is VMware CPU Ready stats, server CPU utilization, application metrics (MySQL, etc.), load… more»

What needs improvement?

I much prefer the older UI for managing devices and dashboards. They gave assurances that they would not retire the old UI before making it feature parity with the new UI… more»

What's my experience with pricing, setup cost, and licensing?

The per-device licensing is painful for virtual machines. (Virtual machines make the overhead of segmenting things out more much simpler, but per-device licensing like… more»

If you previously used a different solution, which one did you use and why did you switch?

I have been doing custom monitoring things since 1997 with MRTG, then custom RRDTool monitoring, then moved to Cacti, now LM.

What other advice do I have?

The real strength of this product for me is the infrastructure device support (https://www.logicmonitor.com/technologies/). LM is a great tool if you have a lot of things… more»

Which other solutions did I evaluate?

I had been in depth with Cacti for several years; wrote a ton of custom code to integrate with systems and network devices. Before that, RRDTool. I had looked at various… more»
PeterMattsson
User
Senior Consultant at a tech services company with 51-200 employees
Aug 21 2018

What is most valuable?

There are several things we have found very valuable: * We can decide what a service should contain and box it in. * The dashboards are great. * We can give our customers… more»

How has it helped my organization?

We needed a cloud-based monitoring product to help us move forward in our role as an MSP. We build monitoring boxes into specific services. We do this so our monitoring… more»

What needs improvement?

There are always things to improve of course. I haven't found any big issues though. There are small things, such as, it would be nice to have better looking charts.

What's my experience with pricing, setup cost, and licensing?

Talk to them about the price. It is probably cheaper than you think.

If you previously used a different solution, which one did you use and why did you switch?

We used an on-premise solution which requires a lot of on-premise servers and a lot of management. We needed to change the way we worked to be more efficient.

What other advice do I have?

Drop your on-premise solutions for monitoring your environment and choose LogicMonitor instead.

Which other solutions did I evaluate?

We looked around and tried a few systems which were the same area of functionality, but chose LogicMonitor because it suited us best.
Find out what your peers are saying about LogicMonitor, Paessler AG, SolarWinds and others in Network Monitoring Software. Updated: October 2019.
372,374 professionals have used our research since 2012.
Real User
Service Developer at Retune AB
Feb 15 2019

What is most valuable?

* LM Cloud, for monitoring both Azure and AWS * LM Config, to back up and change tracking on network devices.

How has it helped my organization?

We are now more flexible, and it's easy to scale up and down based on the customer's needs. We have extended our service catalog with more products that contain LM… more»

What needs improvement?

Easier to get more data out from the API. a simpler search function in the portal (may come in 115 release) More datasources for Azure regarding backup and site-recovery

What's my experience with pricing, setup cost, and licensing?

The setup is fast and easy, so much monitoring in place from the beginning to choose from. Cost is based on packages 50, 100, 250, and it's priced per monitored unit… more»

If you previously used a different solution, which one did you use and why did you switch?

We used SCOM, and we switched because it's not an MSP solution and it's not that flexible and scalable.

What other advice do I have?

Try it, and you will love it, integrations via JSON/XML and the pre built-in solutions for integrations are great.

Which other solutions did I evaluate?

SolarWinds, Zabbix, Nagios, Pulseway, Microsoft OMS.
JunTechManager
Real User
Technical Manager at a tech services company with 501-1,000 employees
Aug 12 2018

What is most valuable?

* It is easy to add a device. * They already have templates of what elements to monitor in a device. * The product is designed for a business like us.

How has it helped my organization?

We can proactively do support for our customers by receiving uploads before things go haywire. In terms of support, we are more proactive compared to having no monitoring at all. We are also able to… more»

What needs improvement?

The current user reporting module is terrible. There is a lot of room for improvement.

What's my experience with pricing, setup cost, and licensing?

The price is a bit stiff (pricey).

If you previously used a different solution, which one did you use and why did you switch?

We did not have a previous solution. We selected this solution due to price.

What other advice do I have?

I would suggest to dive into it and just get started, eventually you will get it. Once you get used to it, it will be easy to use it. Most important criteria when selecting a vendor: * Ease of use *… more»
Consultant
Technical Consultant at a reseller with 51-200 employees
Feb 12 2019

What is most valuable?

The ability to get it set up fast and easily, and also the ability to use custom monitoring solutions (does require some know-how, but training is freely available from LM).

How has it helped my organization?

We have been through many monitoring solutions previously and they are either far too complicated to configure and get right, or they are easy to implement but are not as customizable. So you end up… more»

What needs improvement?

Bring back right-clicking in the UI, as I didn't notice I missed it until you removed the option to, which now just gets frustrating.

What's my experience with pricing, setup cost, and licensing?

The setup of the product is very quick and easy. I don't deal with the pricing, but the licencing model based on each node monitored makes it easy to know how many licences you need.

If you previously used a different solution, which one did you use and why did you switch?

We have used a few other alternatives over the years, either very simple but limited options or really complicated to configure, and we ended up with far too many false positives.

Which other solutions did I evaluate?

vRealize, Veeam ONE, Auvik.
Patrik Nordlund
Real User
User
Feb 13 2019

What is most valuable?

The possibility to easily create custom data sources/monitored instances so that we are able to monitor all that we need.

How has it helped my organization?

Getting rid of a lot of noise. Our previous monitoring solution was very noisy with alerts that did not matter. LogicMonitor was a lot easier to tweak to just what we… more»

What needs improvement?

More customization and settings-tweaking so that we can make even more specialized data-sources/monitoring setups.

What's my experience with pricing, setup cost, and licensing?

Talk to them; I am sure you will find a good solution together.

If you previously used a different solution, which one did you use and why did you switch?

We previously had SCOM but found it to be too cumbersome.

What other advice do I have?

Do consider LogicMonitor as an alternative for your monitoring.

Which other solutions did I evaluate?

I was not part of that process.
User
User
Feb 21 2019

What is most valuable?

There are several things we have found very valuable: * We can decide what a service should contain and box it in. * The dashboards are great. * We can give our customers a good overview of their environment and the services they use.

How has it helped my organization?

The product has helped our organization with in-depth monitoring. It's a nice product with an easy interface to use and a large variety of sensors.

What needs improvement?

* I would like to be better able to monitor Oracle processes. A web-based interface is easy to use, but it is cumbersome to make changes across several devices.

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Find out what your peers are saying about LogicMonitor, Paessler AG, SolarWinds and others in Network Monitoring Software. Updated: October 2019.
372,374 professionals have used our research since 2012.

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What is LogicMonitor?

LogicMonitor's automated SaaS performance monitoring platform provides IT Ops teams with end-to-end visibility and actionable metrics to manage today’s sophisticated on-premise, hybrid, and cloud infrastructures. Deploy and manage your monitoring faster and automatically with AutoDiscovery™ of devices. Act on infrastructure performance data using built-in and customizable dashboards, performance forecasting, and complete reporting. Use built-in workflow capabilities including alerting routing and escalation management to improve your IT team’s issue response and resolution time. LogicMonitor is headquartered in Santa Barbara, California, and has offices in Austin, London, Singapore, and Chengdu. The company is a NetApp, VMware, Dell, HP, Citrix, and AWS technology partner

LogicMonitor customers

Citrix, National Geographic, JetBlue, Zendesk, iVision, TekLinks

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