MartinMonteiroSr Domain Specialist at a healthcare company
Anonymous UserNetwork Analyst at a real estate/law firm
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We are on the Flex licenses."
"We have unlimited licenses for all of our functionalities. Since we went global, we went with that model."
"The cost of other pieces and integrating them in needs improvement."
"We have portfolio managers, resource managers, project managers, and time reporting licenses. These are the licenses that we have."
"I don't think we have necessarily purchased everything that I would have liked to have seen."
"We have several hundred licenses. It costs us several hundred thousand dollars a year."
"We overbought our licenses. We looked at our needs three to four years down the road and tried based our contract on that. However, we were over aggressive. We use about a third of the licenses that we have. We're looking to adjust the makeup so we can start utilizing the amount of money that we are spending. Right now, we're overspending, and my organization is not seeing the value in Planview because we are paying so much for licenses that we're not using."
"Our licensing costs are probably $150,000 to $180,000 a year with 270 licenses total."
"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
Earn 20 points
EcoSys is the global software standard for the project controls industry. A web-based platform, EcoSys provides the deepest capabilities to support the complete spectrum of solutions within the Project Controls discipline – from project portfolio management and capital program management, through budgeting, forecasting, and performance reporting. EcoSys bridges the gap that has traditionally existed between planning and managing project execution.
Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
EcoSys is ranked 13th in Project Portfolio Management while Freshservice is ranked 12th in Help Desk Software with 2 reviews. EcoSys is rated 0.0, while Freshservice is rated 8.6. On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". EcoSys is most compared with Oracle Primavera Portfolio Management, SAP Portfolio and Project Management and Procore Project Management, whereas Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, JIRA Service Management and TOPdesk.
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