EdgeVerve AssistEdge RPA vs Verint Robotic Process Automation comparison

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Executive Summary

We performed a comparison between EdgeVerve AssistEdge RPA and Verint Robotic Process Automation based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The tool follows a role-based working model to create things. It helps to track what others are doing with the system.""AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer""Good email automation and XL automation."

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"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."

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Cons
"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around.""Lacks integration with third party tools.""The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

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"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."

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Pricing and Cost Advice
  • "EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."
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    Information Not Available
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    Questions from the Community
    Top Answer:The tool follows a role-based working model to create things. It helps to track what others are doing with the system.
    Top Answer:The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework.
    Top Answer:I use EdgeVerve AssistEdge RPA for we automation.
    Top Answer:Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks.
    Top Answer:Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations.
    Top Answer:We primarily work with call center projects. Top management or directors usually don't work with Verint. Supervisors, managers, contact center agents, and back-office workers use these solutions… more »
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    Rating
    6.5
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    Comparisons
    Also Known As
    AssistEdge RPA
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    Overview

    AssistEdge is a cohesive automation platform built with a suite of automation and AI
    capabilities. It enables enterprises to realize the full potential of automation by offering
    scalability, security, intelligence, and innovation.
    AssistEdge suite of products takes customers across the automation journey.

    AssistEdge Discover helps accelerate and amplify the power of automation through process
    discovery. It leverages user key strokes and sophisticated neural network algorithms to create
    an effective automation blueprint.
    AssistEdge RPA provides enterprises with a holistic suite for their complete automation journey
    — from process discovery to attended and unattended automation and orchestrating the
    human-digital workforce.
    The latest version, AssistEdge RPA 18.0, is an enterprise-grade platform that comes with
    industry-leading capabilities around scalability, security, and performance. Equipped with
    cognitive engine ‘Albie’, it seamlessly unifies the human and digital workforce, empowering
    enterprises to traverse the ‘Automation Singularity’ journey.
    AssistEdge Cloud RPA brings together the power of AssistEdge, Cloud infrastructure and Deep
    Automation. Powered by standard cloud infrastructure and a flexible service model, it enables
    enterprises with intelligent automation as a service and accelerates times to value.
    AssistEdge Engage is an intelligent automation platform that utilizes AI and RPA to help
    organizations reimagine their contact centers and achieve superior customer experience. It
    provides a 360-degree view of the customers, provides insights based on past interactions and
    behavioral patterns, thereby increasing customer satisfaction.
    AssistEdge Community Edition is a lighter version of AssistEdge RPA designed for community
    users, including students, developers, and professionals.

    With Verint Robotic Process Automation, organizations can automate repetitive and time-consuming processes, allowing employees to focus on more complex and customer-related activities.

    Sample Customers
    OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment
    Information Not Available
    Top Industries
    VISITORS READING REVIEWS
    Manufacturing Company24%
    Computer Software Company14%
    Financial Services Firm13%
    Energy/Utilities Company10%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise7%
    Large Enterprise74%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
    768,740 professionals have used our research since 2012.

    EdgeVerve AssistEdge RPA is ranked 28th in Robotic Process Automation (RPA) with 3 reviews while Verint Robotic Process Automation is ranked 40th in Robotic Process Automation (RPA) with 1 review. EdgeVerve AssistEdge RPA is rated 6.6, while Verint Robotic Process Automation is rated 0.0. The top reviewer of EdgeVerve AssistEdge RPA writes "The support team was great, but we had to rely on them too much because it lacks a drag-and-drop interface and everything is hard coded". On the other hand, the top reviewer of Verint Robotic Process Automation writes "It lightens the workload while giving our clients greater visibility into what's being done and how". EdgeVerve AssistEdge RPA is most compared with UiPath, Automation Anywhere (AA), Blue Prism, Microsoft Power Automate and Pega Robotic Process Automation, whereas Verint Robotic Process Automation is most compared with UiPath.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.