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Compare Folder HelpDesk vs. Freshservice

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Folder HelpDesk Logo
7 views|3 comparisons
Freshservice Logo
1,666 views|1,263 comparisons
Top Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
540,984 professionals have used our research since 2012.
Quotes From Members

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Pricing and Cost Advice
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"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan.""The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

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Top Answer: The overall functionality of the product is excellent.
Top Answer: The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month. There aren't additional costs on top of this. The price you see on the website… more »
Top Answer: While we're just starting with project management, I foresee some limitations with it two or three years down the line. The functionality we will likely need just isn't there right now. It's still… more »
Ranking
53rd
out of 55 in Help Desk Software
Views
7
Comparisons
3
Reviews
0
Average Words per Review
0
Rating
N/A
13th
out of 55 in Help Desk Software
Views
1,666
Comparisons
1,263
Reviews
2
Average Words per Review
855
Rating
8.5
Comparisons
Also Known As
Flint
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Overview

Folder HelpDesk gives you a user friendly and efficient Outlook-based solution for helpdesk, customer support and issue tracking. With Folder HelpDesk you will never more be overwhelmed by requests!

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Learn more about Freshservice
Sample Customers
Information Not Available
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider15%
Educational Organization5%
Government5%
Company Size
No Data Available
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
540,984 professionals have used our research since 2012.

Folder HelpDesk is ranked 53rd in Help Desk Software while Freshservice is ranked 13th in Help Desk Software with 2 reviews. Folder HelpDesk is rated 0.0, while Freshservice is rated 8.6. On the other hand, the top reviewer of Freshservice writes "Easy to use and implement with a good user interface". Folder HelpDesk is most compared with , whereas Freshservice is most compared with ServiceNow, Zendesk Guide, ManageEngine ServiceDesk Plus, JIRA Service Management and TOPdesk.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.