We performed a comparison between Freshservice and IBM Spectrum Computing based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We found the initial setup to be very simple."
"Ability to scan barcodes and a great search feature."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"There is a nice user interface."
"Depending on the size of your organization, is pretty standard and useful."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"This solution is working for both VTL and tape."
"Easy to operate and use."
"We are satisfied with the technical support, we have no issues."
"The most valuable aspect of the product is the policy driving resource management, to optimize the computing across data centers."
"The most valuable feature is the backup capability."
"Spectrum Computing's best features are its speed, robustness, and data processing and analysis."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"The round robin ticketing feature that they have is not ideal."
"The analytics could be better."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"We'd like to see some AI model training for machine learning."
"We have not been able to use deduplication."
"Lack of sufficient documentation, particularly in Spanish."
"This solution is no longer managing tapes correctly."
"SMB storage and HPC is not compatible and it should be supported by IBM Spectrum Computing."
"Spectrum Computing is lagging behind other products, most likely because it hasn't been shifted to the cloud."
Freshservice is ranked 14th in Cloud Management with 29 reviews while IBM Spectrum Computing is ranked 10th in Cloud Management with 6 reviews. Freshservice is rated 8.0, while IBM Spectrum Computing is rated 7.8. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of IBM Spectrum Computing writes "Provides stable backup for our databases and has good technical support ". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas IBM Spectrum Computing is most compared with Apache Spark, HPE Ezmeral Data Fabric and IBM Turbonomic. See our Freshservice vs. IBM Spectrum Computing report.
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