We performed a comparison between Genesys PureConnect and HCL Sametime based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management."Can integrate with a lot of gateways in voice."
"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."
"Customer support can sometimes be delayed."
"The webinar should be integrated into Sametime for a larger number of participants."
Earn 20 points
Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review while HCL Sametime is ranked 26th in Virtual Meetings. Genesys PureConnect is rated 9.0, while HCL Sametime is rated 8.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, the top reviewer of HCL Sametime writes "Easily communicate and share files with colleagues". Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas HCL Sametime is most compared with Zoom.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
