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Genesys PureConnect vs NICE Sales Performance Management comparison

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Buyer's Guide
Workforce Engagement Management
March 2024
Executive Summary

We performed a comparison between Genesys PureConnect and NICE Sales Performance Management based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: March 2024).
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768,578 professionals have used our research since 2012.
Featured Review
Mohamed-Saber
Provides great functionality
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Questions from the Community
What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
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Earn 20 points

Ranking
3rd
out of 33 in Workforce Engagement Management
Views
968
Comparisons
860
Reviews
1
Average Words per Review
192
Rating
9.0
4th
out of 7 in Speech Analytics
Views
32
Comparisons
21
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Genesys
NICE
Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Optimize your sales performance end to end - incentive compensation management​, territory and quota management, coaching, and detailed sales performance analysis. Manage the entire sales compensation cycle to ensure you maximize sales teams and channel performance to align sales behavior with organizational goals.

Sample Customers
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
American Airlines, Telefonica, Cable&Wireless, GoDaddy, Cablevisi‹n Argentina, Webhelp, UPC, The Home Depot, ING
Top Industries
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
No Data Available
Buyer's Guide
Workforce Engagement Management
March 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: March 2024.
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768,578 professionals have used our research since 2012.

Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review while NICE Sales Performance Management is ranked 4th in Speech Analytics. Genesys PureConnect is rated 9.0, while NICE Sales Performance Management is rated 0.0. The top reviewer of Genesys PureConnect writes "Provides great functionality". On the other hand, Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM, whereas NICE Sales Performance Management is most compared with .

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.