"The spend module is really amazing and lightning-fast. It can give even the most novice of analysts access to the information needed and the ability to tweak it the way they want to see it. It has a lot of flexibility."
"The AI tool definitely has learned from the information we've given it but also from some of the corrections that we've made. It may have auto-applied a classification and then we have gone in and corrected it, given it some feedback. With that, more and more, we are not having to touch the information once it gets processed. It's classifying it from the get-go in the correct category."
"Among the most valuable features are the ability to send out purchase orders, create catalogs, and accept invoices through procurement. And the reporting function is robust."
"One of the most valuable features is the opportunity-identification through the spend analytics. Another is around the RFX options to benchmark various pre-qualified vendors that are invited to participate."
"The biggest selling point for us was having the contracts repository centralized for both systems. People are able to search for a contract. Typically, before they go out to bid or engage with a supplier, procurement folks come into GEP SMART and they search for a contract and check to see if there is an existing contract in place."
"The most valuable features are the sourcing and tendering processes."
"It's user-friendly, in terms of the design of the tool."
"SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate."
"Oracle is suitable for those large enterprises that heavily rely on customizations."
"We had a lot of challenges and disagreements with SMART. It's been a long road, for sure, on the contract side. There is a little bit of pushback on their part when we need stuff done. Things aren't done very efficiently. I'm still waiting on some changes that were requested well over a year-and-a-half ago."
"There are certain things within the contracts module — how to upload the line items, for example — that could be done to make that utility a little more user-friendly, a little more like the sourcing module."
"We didn't like their dashboard initially, but they responded to that very well. They've given us some customizable dashboards and have also made it so that the dashboards can be exported into PDF and other formats, so that we can share them with the rest of the company... That was a weakness at the beginning, but one that they have responded to adequately and we're really pleased with the result."
"While it captures all the fields and requirements, when any supplier updates or new supplier registration happens, then the supplier needs to update their bank details. Our IT team has made it so every half an hour the GEP SMART system will push the supplier to the Oracle Database. So, we have faced some problems, like bank details, etc. We addressed this issue with GEP. They are working on it to make bank details a mandatory field for any supplier and match our requirements. Their engineering team has taken up creating a customized process for us."
"I want to see continued investment in analytics and reporting."
"The manuals, especially the ones for the suppliers, are currently available only in English. If these can also be translated into different languages, that would be excellent."
"Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected."
"One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost related to IT, I would have to create that template. If I want them to tell me the hardware costs, the software costs, the professional services costs, the cloud or subscription costs, etc., I would have to build that template myself. Once I built it, I could save it and use it again and again. But sometimes building a template takes a lot of time."
"Off late, most of my customers, where I see a trend, are long-standing heavily customized major customers on ERP (Enterprise Resource Planning) on EBS who want to convert themselves to the cloud, and they expect us to provide the same level of customizations that EBS supports them in the cloud. So that's the challenge where we are currently."
Earn 20 points
GEP SMART is ranked 4th in Procurement Software while Oracle Procurement Cloud is ranked 2nd in Procurement Software with 1 review. GEP SMART is rated 8.4, while Oracle Procurement Cloud is rated 8.0. The top reviewer of GEP SMART writes "Provides us with more frequent, fresh spend data and alerts us about contract renewals". On the other hand, the top reviewer of Oracle Procurement Cloud writes "Highly customizable, scalable and seamlessly integrates ". GEP SMART is most compared with SAP Ariba Procurement, Zycus Source to Pay Suite and Coupa Procure, whereas Oracle Procurement Cloud is most compared with Oracle E-Business Suite iProcurement, SAP Ariba Procurement, Coupa Procure, SAP Fieldglass and PeopleSoft eProcurement.
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