We compared HootSuite and Sprinklr across several parameters based on the solutions' reviews. After reading the collected data, you can find our conclusion below:
Features: HootSuite is praised for its scheduling capabilities, analytics, and collaboration features. Sprinklr is recognized for its strong social media listening capabilities, effective content management, and customer engagement features.
Room for Improvement: HootSuite users say it has a cluttered interface, and some complained of slow performance. Others noted integration difficulties and a buggy mobile app. Sprinklr needs to simplify its interface, shorten its learning curve, and address integration issues.
Service and Support: HootSuite users lauded the solution’s support for its helpful responses and comprehensive knowledge base. However, some reported occasional delays. Sprinklr's customer service is considered prompt and reliable.
Ease of Deployment: Users say HootSuite is simple to implement, and the deployment instructions are clear. Hootsuite support offered valuable assistance throughout the process. Sprinklr’s deployment is regarded as straightforward thanks to the solution’s user-friendly interface and extensive documentation.
Comparison Results: HootSuite is praised for its user-friendly interface, easy setup, and helpful customer support. Users appreciate its scheduling capabilities, analytics tools, and team collaboration features. At the same time, some users have reported occasional scheduling glitches, a complex analytics interface, and a steep learning curve for collaboration. Sprinklr is an all-inclusive platform that offers easy deployment and high scalability. Users value its social media listening, content management, and customer engagement features. However, a few users perceive it as complex and costly.
HootSuite is ranked 3rd in Social CRM with 5 reviews while Sprinklr is ranked 2nd in Social CRM. HootSuite is rated 8.8, while Sprinklr is rated 0.0. The top reviewer of HootSuite writes "Good customization and social media management with helpful AI capabilities". On the other hand, HootSuite is most compared with Brandwatch and Sprout Social, whereas Sprinklr is most compared with NICE CXone, Sprout Social, Salesforce Marketing Cloud, Khoros Social Media Management and Locobuzz .
See our list of best Social CRM vendors and best Social Media Management Solutions vendors.
We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.