We performed a comparison between HPE System Management and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."I think it's stable, scalable, and flexible."
"This is a good product and I recommend it."
"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."
"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."
"The interface is in continuous development and improves version by version."
"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."
"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."
"The return on investment report is too difficult to understand."
"I think that support integration could be improved."
"Our customers would like to see the price lowered."
"The quality of service and support for this solution needs to be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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HPE System Management is ranked 19th in Server Monitoring with 8 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. HPE System Management is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of HPE System Management writes " Offers reliability and helps with the virtualization part". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". HPE System Management is most compared with Lenovo XClarity Controller, Zabbix, Microsoft Configuration Manager and Tanium, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
