Compare IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool Impact

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable feature of this solution is the efficiency."

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"The solution is great at being able to fetch almost any kind of file.""The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."

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Cons
"This application should be made easier to use because it usually needs training and it is not easy to operate."

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"The solution is somewhat complicated. It's not exactly straightforward.""For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

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Pricing and Cost Advice
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"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

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Top Answer: The solution is great at being able to fetch almost any kind of file.
Top Answer: The accreditation, user interface and operational views could be improved on the solution. The configuration process needs work. Everything, including the management part, could be improved. The… more »
Top Answer: Mainly we're using Impact for event engagement. We're also trying to connect from the third party database like IDSM, and fetching the data. It's for event engagements. and for looking at results… more »
Ranking
10th
out of 19 in Event Monitoring
Views
298
Comparisons
161
Reviews
1
Average Words per Review
203
Rating
8.0
9th
out of 19 in Event Monitoring
Views
606
Comparisons
461
Reviews
2
Average Words per Review
665
Rating
8.0
Popular Comparisons
Also Known As
Tivoli Business Service Manager, BSM
Tivoli NetCool Impact
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Overview
IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.
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Sample Customers
SSGC
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
Top Industries
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider22%
Insurance Company12%
Government6%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider16%
Financial Services Firm8%
Retailer6%
Find out what your peers are saying about Microsoft, BMC, ScienceLogic and others in Event Monitoring. Updated: June 2021.
512,221 professionals have used our research since 2012.

IBM Tivoli Business Service Manager is ranked 10th in Event Monitoring with 1 review while IBM Tivoli NetCool Impact is ranked 9th in Event Monitoring with 2 reviews. IBM Tivoli Business Service Manager is rated 8.0, while IBM Tivoli NetCool Impact is rated 8.0. The top reviewer of IBM Tivoli Business Service Manager writes "Good technical support, and efficient for working with business data". On the other hand, the top reviewer of IBM Tivoli NetCool Impact writes "Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes". IBM Tivoli Business Service Manager is most compared with CA OPS MVS Event Management and Automation, SCOM and IBM Tivoli NetCool OMNIbus, whereas IBM Tivoli NetCool Impact is most compared with IBM Tivoli NetCool OMNIbus, BigPanda, ScienceLogic and PagerDuty.

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