We performed a comparison between Icinga and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."
"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."
"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"Icinga does the job and is fairly stable."
"The apply rules feature saves a lot of time."
"We have found the solution to be stable."
"Macros and the ability to connect it to Google Maps are valuable features."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The solution is easy to scale."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The solution has been stable."
"The observability is great and valuable."
"I find the episode review, glass tables, and correlation search features very useful."
"The Wi-Fi side needs improvement."
"Icinga’s automation could be improved."
"The user interface should be improved."
"We have found some problems with Nagios, and support isn't very responsive."
"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"The installation and configuration are very complex."
"The solution lacks many features important to higher-level IT management and network support."
"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."
"It would be good if an interface was included in the next release."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The data recovery has room for improvement."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"We have problems doing upgrades and operating alternate new versions."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
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Icinga is ranked 22nd in Network Monitoring Software with 16 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. Icinga is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Centreon, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our Icinga vs. Splunk ITSI (IT Service Intelligence) report.
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