We performed a comparison between JIRA Service Management and LiveAgent based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"The automations will really help the company by delegating work the way your company operates."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"This solution has helped us a great deal in project management tracking and forecasting."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"The initial setup is easy and straightforward."
"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"I'd like to update the dashboard so that more features are available."
"JIRA Service could benefit from improvements to its voice support."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"Connection to other softwares could be improved."
"There are other products that are more popular."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while LiveAgent is ranked 33rd in Help Desk Software. JIRA Service Management is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas LiveAgent is most compared with .
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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