Most Helpful Review | |||
| Use Micro Focus Service Manager? Share your opinion. | ||
Find out what your peers are saying about JIRA Service Desk vs. Micro Focus Service Manager and other solutions. Updated: January 2021. 455,301 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. 455,301 professionals have used our research since 2012. | |
Questions from the Community | |
Top Answer: Having the ability to post attachments and easily review documents via an integrated read-only viewer would enhance user productivity and compliance. Top Answer: Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive | Top Answer: It can adapt to any process in the organization. Top Answer: The reporting is not very strong. it can be improved. Customers need to combine different data from different sources to the same report, but it's quite difficult to do. You have to do it with many… more » Top Answer: We implement some modules of this solution for our clients, mostly we did the integrations with the MF PPM. They are a medium-size development that focuses on a particular functionality. |
Ranking | |
Views 8,776 Comparisons 7,117 Reviews 18 Average Words per Review 550 Rating 7.8 | Views 2,078 Comparisons 1,367 Reviews 4 Average Words per Review 635 Rating 6.3 |
Popular Comparisons | |
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Also Known As | |
HPE ITSM, HPE Service Manager | |
Learn | |
Atlassian | Micro Focus |
Overview | |
JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk. | Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution. |
Offer | |
Learn more about JIRA Service Desk | Learn more about Micro Focus Service Manager |
Sample Customers | |
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada | resultspositive, Globicon |
Top Industries | |
Computer Software Company38% Retailer25% Transportation Company13% Insurance Company13% Computer Software Company28% Comms Service Provider21% Government8% Financial Services Firm7% | Financial Services Firm35% Aerospace/Defense Firm12% Healthcare Company8% Comms Service Provider8% Computer Software Company39% Comms Service Provider22% Manufacturing Company7% Government6% |
Company Size | |
Small Business61% Midsize Enterprise13% Large Enterprise26% | Small Business18% Midsize Enterprise7% Large Enterprise76% |
JIRA Service Desk is ranked 2nd in Help Desk Software with 18 reviews while Micro Focus Service Manager is ranked 21st in Help Desk Software with 4 reviews. JIRA Service Desk is rated 7.8, while Micro Focus Service Manager is rated 6.2. The top reviewer of JIRA Service Desk writes "An excellent solution for tracking customer service issues and tracking technical support issues". On the other hand, the top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". JIRA Service Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Remedyforce, IBM Maximo and Zendesk Guide, whereas Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM, IBM Maximo, ManageEngine ServiceDesk Plus and IBM SmartCloud Control Desk. See our JIRA Service Desk vs. Micro Focus Service Manager report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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