We performed a comparison between JIRA Service Management and LiveAgent based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The customer portal allows users to register tickets themselves."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"Easy to use and user-friendly."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"JIRA Service Management is a very user-friendly solution."
"We get software developed faster."
"The most valuable features are the management tools."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"They need to work on the speed of Jira."
"This solution lacks features for project management."
"It is difficult to navigate if you don't have any prior knowledge."
"I don't think the program is very scalable."
"JIRA Service Management could include more AI features."
"The queries are weak and lack advanced functionality. You can do rudimentary queries, but you can't aggregate. You can't filter for a lot of things that would be useful, so you need to use plugins to write writing advanced queries. I run into problems when working with different organizations because they always have restrictions on what kind of plugins they allow."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"There are other products that are more popular."
"Connection to other softwares could be improved."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while LiveAgent is ranked 33rd in Help Desk Software. JIRA Service Management is rated 8.2, while LiveAgent is rated 8.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas LiveAgent is most compared with .
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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