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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
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442,041 professionals have used our research since 2012.
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
14th
out of 52 in Help Desk Software
Views
887
Comparisons
574
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
Popular Comparisons
Compared 69% of the time.
Compared 31% of the time.
Compared 18% of the time.
Compared 10% of the time.
Also Known As
SolarWinds LOGICnow
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Kayako
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SolarWinds
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
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Learn more about Kayako
Learn more about SolarWinds MSP Manager
Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,041 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while SolarWinds MSP Manager is ranked 14th in Help Desk Software with 1 review. Kayako is rated 0.0, while SolarWinds MSP Manager is rated 10.0. On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas SolarWinds MSP Manager is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Desk, SolarWinds Web Help Desk and Device42.

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