BoykoVasilevIT Specialist at a financial services firm
Anonymous UserIT Operations Manager at 3M Company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most valuable feature is application performance monitoring."
"The technical support is good at resolving issues."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"We liked the built-in calculation of health scores."
"The flexibility to develop and consolidate many solutions into one platform is great."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"The problem becomes the price, as Splunk is an expensive product."
"We also faced challenges relating to UI development."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.
Micro Focus Real User Monitor is ranked 39th in Application Performance Management (APM) with 3 reviews while Splunk IT Service Intelligence (ITSI) is ranked 19th in Application Performance Management (APM) with 4 reviews. Micro Focus Real User Monitor is rated 5.0, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of Micro Focus Real User Monitor writes "An expensive product with an old design that needs to be more lightweight". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". Micro Focus Real User Monitor is most compared with AppDynamics, Dynatrace, Azure Monitor, Datadog and Google Stackdriver, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, SignalFx, SolarWinds NPM, Loom Systems and Moogsoft. See our Micro Focus Real User Monitor vs. Splunk IT Service Intelligence (ITSI) report.
See our list of best Application Performance Management (APM) vendors.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.