We performed a comparison between Microsoft Intune and MobileIron UEM based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Intune has an edge in this comparison. It is a high performing product with a proven ROI. MobileIron does come out on top in the Support category, however.
"It's effective in what it is able to achieve and it's easy to use."
"The company provides great customer service."
"The most valuable features of MobileIron UEM are tunneling and enterprise integration."
"The most valuable feature is that everything is in one place, which makes it easy to manage."
"The user interface is user-friendly."
"It is a helpful tool to manage BYOD policies."
"It supports end-users who tend to lock their devices quite frequently. Its conditional access policy helps us keep the users logged into their devices."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"The technical support of Microsoft Intune is good."
"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."
"We already use a lot of Microsoft products in our company, and therefore, it made sense to also use this product."
"The mobile application management, MAM, is the most useful aspect of the solution."
"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
"UI needs an upgrade, feels very outdated."
"The integration between the MobileIron and Advanced Neurons isn't completely in sync, and we're still working on that."
"The interface is complicated and not very easy to use."
"MobileIron UEM could improve the monitoring of devices."
"We would like the initial setup to be simpler."
"There needs to be more support for Mac operating systems."
"I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed."
"The technical support could be improved."
"The reporting needs to be a bit more interactive."
"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."
"I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
"We faced issues with macOS support. The product should have better inventory and asset management."
"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
Ivanti Neurons for MDM is ranked 5th in UEM (Unified Endpoint Management) with 5 reviews while Microsoft Intune is ranked 1st in UEM (Unified Endpoint Management) with 164 reviews. Ivanti Neurons for MDM is rated 7.4, while Microsoft Intune is rated 8.0. The top reviewer of Ivanti Neurons for MDM writes "Feature-rich, easy to use, and has responsive technical support". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Ivanti Neurons for MDM is most compared with VMware Workspace ONE, Jamf Pro, Ivanti Avalanche, IBM MaaS360 and ManageEngine Endpoint Central, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl and Microsoft Entra ID. See our Ivanti Neurons for MDM vs. Microsoft Intune report.
See our list of best UEM (Unified Endpoint Management) vendors.
We monitor all UEM (Unified Endpoint Management) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Hello Lahcen, I am posting this comment on behalf of one of our site users who is the Head of Infrastructure at his company. He says: One of the key differences is MobileIron is much more mature than Intune in some aspects. So you have much more granular controls in MobileIron if you need to. Microsoft Intune on the other hand is easier to use in my opinion and has most features that most organization needs. If you already have a Microsoft 365 Tenant or intend to have one, Microsoft Intune is really a no-brainer. Unless you need those super granular controls that only MobileIron or Airwatch has, you will want to keep Intune. Intune is much faster and easier to deploy if you know the solution well. I typically need 1 week to configure everything in a Tenant to manage IOS & Windows devices as long as the requirements are fixed before I start the configuration. There are not many Intune experts out there but it’s not that difficult to learn either. MobileIron is a much more complicated solution and has been adopted from an on-prem solution to start with so it has its legacies limitation too. Microsoft Intune started on the cloud right from the start so it does not have such issues.
The MobileIron UEM solution is now Ivanti and is divided into 3 areas: Client Management (EndPoint)-Mobile Management (MDM) and Desktop or workspace customization. Microsoft solutions are Defender Endpoint - Microsoft Intune (MDM and MAM). The advantage, if they are Windows, is because the Defender antivirus is managed in Defender EndPoint and the management or control of Android or Windows devices and application deployment With Intune; It is also complemented with Office 365. I hope to be helpful. https://www.ivanti.com/es/lp/uem/reports/gartner-magic-quadrant-for-uem