New Relic APM vs. Riverbed SteelCentral AppResponse

New Relic APM is ranked 4th in Application Performance Management (APM) with 8 reviews vs Riverbed SteelCentral AppResponse which is ranked 12th in Application Performance Management (APM) with 1 review. The top reviewer of New Relic APM writes "It gives insights to non-technical people about what technical issues are most important". The top reviewer of Riverbed SteelCentral AppResponse writes "The application response time is user-friendly". New Relic APM is most compared with Dynatrace, AppDynamics and CA APM. Riverbed SteelCentral AppResponse is most compared with SolarWinds NPM, Netscout nGeniusONE and Dynatrace.
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Quotes From Members Comparing New Relic APM vs. Riverbed SteelCentral AppResponse

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
We are able to drill down and see what is going on in the system.It has given us better insight into the performance of the system.It has in-depth analysis using developer code for someone whose not traditionally a developer.It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time.Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user.It has helped us maintain a much higher uptime than we had previously.Server uptime is its most valuable feature.It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained.

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With some APM solutions, it can take a long time to check a periodic report, but you can get all the necessary details quickly with AppResponse.

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Cons
The price needs improvement.They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve.The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain.We have had issues with our agents going offline.We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health.In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data.

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They need to better integrate with products and solutions from different vendors.

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Pricing and Cost Advice
The pricing and licensing are too high.They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine.The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out.I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use.If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity.

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The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it.

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Ranking
Views
35,247
Comparisons
11,156
Reviews
4
Followers
1,244
Avg. Rating
9.5
Views
10,505
Comparisons
4,624
Reviews
1
Followers
524
Avg. Rating
8.0
Unranked
In Application Performance Management (APM)
Top Comparisons
Compared 28% of the time.
Compared 15% of the time.
Compared 8% of the time.
See more New Relic APM competitors »
See more Riverbed SteelCentral AppResponse competitors »
Compared 29% of the time.
Also Known As
New Relic MobileOPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert
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New Relic
Riverbed
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Overview

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

AppResponse Xpert is a unique application performance management, monitoring and troubleshooting solution that approaches performance from the end-user's perspective. The solution is a Riverbed OPNET product, and gives a proactive, in-depth analytical view of any application performance issues, whether web-based or non-web based.

AppResponse Xpert is flexible, customizable and fully automated, enabling network users to focus on the bigger IT picture, giving business users maximum productivity, and providing end-users with an optimal application experience.

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OFFER
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Sample Customers
Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits Gartner, Swiss Post, WestLB, Turner, Samlink, RGIS, NetJets, SITA, Mobistar, Lehigh Valley Health Network, and Trafigura.
Information Not Available
Top Industries
REVIEWERS
Financial Services Firm
18%
Media Company
13%
Software R&D Company
11%
Retailer
7%
VISITORS READING REVIEWS
Financial Services Firm
22%
Marketing Services Firm
11%
Software R&D Company
7%
Retailer
7%
VISITORS READING REVIEWS
Comms Service Provider
19%
Healthcare Company
14%
Manufacturing Company
11%
Financial Services Firm
9%
No Data Available
Company Size
REVIEWERS
Small Business
37%
Midsize Enterprise
29%
Large Enterprise
33%
VISITORS READING REVIEWS
Small Business
27%
Midsize Enterprise
22%
Large Enterprise
51%
REVIEWERS
Small Business
29%
Midsize Enterprise
14%
Large Enterprise
57%
VISITORS READING REVIEWS
Small Business
13%
Midsize Enterprise
29%
Large Enterprise
57%
No Data Available
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