We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"The pricing is pretty good."
"The most valuable feature is application monitoring."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The solution is scalable, and it is easy because all the documentation is available."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"Stability-wise, I rate the solution a ten out of ten."
"The solution offers an easy way to install and scratch values."
"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy."
"The most valuable feature is that we can receive information in different formats."
"The product’s scalability is valuable."
"The best thing about Prometheus is its integration."
"The most valuable features of Prometheus for metrics collection and monitoring are its stability, robustness, and rich set of features."
"The solution helps us to scale our products and services, and it helps me by gathering those metrics."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"The solution should include more detailed reports for SQL database requests."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"There were some settings we had issues with."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"New Relic needs to improve is the user data schema."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"If you want to collect details of metrics, you should be able to write a query for it directly. I want the product to offer better queries for the metrics."
"The UI and GUI are areas of concern in the product."
"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
"There isn’t much clarity regarding the issues that happen at the server end. It is a push model and from the client’s point of view, it needs to look better and solve remote issues."
"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."
"The solution's error handling part could be improved."
"If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus."
"Lacks the ability to clusterize."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Sentry, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
