Compare NICE Workforce Optimization vs. VPI Empower

NICE Workforce Optimization is ranked 6th in Contact Center Optimization while VPI Empower is ranked 7th in Contact Center Optimization. NICE Workforce Optimization is rated 0, while VPI Empower is rated 0. On the other hand, NICE Workforce Optimization is most compared with Verint Engagement Management, Aspect and Calabrio, whereas VPI Empower is most compared with NICE Workforce Optimization and NICE Interaction Analytics.
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Also Known As
NICE SmartCenter, SmartCenterEmpower
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Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

Series of e-commerce software for general accounting software modules designed for user in a business environment

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Sample Customers
Harte-Hanks Inc.Market Leader, Arvato Services, Diamond.com, Mayo Aviation, PPL EnergyPlus, Straumann
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