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ServiceNow CMDB Pros and Cons

ServiceNow CMDB Pros

RD
Principal Consultant at a tech services company with 10,001+ employees
Portfolio management is very useful for us.
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KD
ServiceNow Developer / Analyst / Administrator
The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability.
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MZ
ITSM Consultant
I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI.
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Learn what your peers think about ServiceNow CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
552,027 professionals have used our research since 2012.
Service Architect at IDH Consulting Limited
The initial setup isn't too complicated.
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MH
Solution Sales Consultant at a tech services company with 51-200 employees
It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service.
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Solution consultant at smithen nephew
The different tables are available in ServiceNow CMDB are quite good. We don't need to create many custom tables.
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RO
COO at a renewables & environment company with 1-10 employees
The centralization in general is great. You get one version of the truth when you have a CMDB because it's all centralized.
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Service Delivery Manager at Umicore
ServiceNow CMDB works great for large and small businesses.
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Consultant at HCL Technologies.
There is a lot of documentation online regarding CMDB.
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DB
Principal Service Managment Consultant at a tech services company with 10,001+ employees
It has helped in tracking hardware and software and reducing overall costs.
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ServiceNow CMDB Cons

RD
Principal Consultant at a tech services company with 10,001+ employees
If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place.
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KD
ServiceNow Developer / Analyst / Administrator
They can improve the mobile application and the TGO tool, which is a built-in tool for development and implementation. As a developer, it is very frustrating to configure or customize the mobile app. In my opinion, this part of the application needs full rework and re-engineering.
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MZ
ITSM Consultant
There's room for improvement in terms of integration.
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Learn what your peers think about ServiceNow CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
552,027 professionals have used our research since 2012.
Service Architect at IDH Consulting Limited
I would like to see them partner with some key scanning technology companies to give them a real end-to-end offering.
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MH
Solution Sales Consultant at a tech services company with 51-200 employees
There are some gaps in the technologies that can be solved. Operational technology isn't quite 100% there yet, but I hear it is on the roadmap. I would also like it to be cheaper.
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Solution consultant at smithen nephew
There is some customization we need from the customer side.
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RO
COO at a renewables & environment company with 1-10 employees
You need to perform additional planning because their recommendation is not to add columns to the core tables.
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Service Delivery Manager at Umicore
I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules.
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Consultant at HCL Technologies.
The initial setup is a bit complex.
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DB
Principal Service Managment Consultant at a tech services company with 10,001+ employees
When running large queries within the system, it does have a tendency to bog down the system. This is something that should be improved. I would also like to see the HAM Pro module beefed up a little bit and integrated better into the SAM Pro module, which seems to be pretty much on the roadmap. Its pricing is pretty complicated and always fluctuating. Its pricing should be improved.
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Learn what your peers think about ServiceNow CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
552,027 professionals have used our research since 2012.