We performed a comparison between Oracle Fusion Service and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The most valuable feature of the solution is that customers can easily understand it."
"Everything is managed by Oracle, so they have security in place."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Oracle Service Cloud could improve the integration for older platforms."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"The solution changes the way clients work to make it easier and faster."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The ticketing feature is very easy to use, compared to other systems."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"The solution doesn't have any bugs."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The product is quite stable."
"The UI experience needs refinement to enhance user-friendliness."
"The product's option to upload payroll data doesn't work seamlessly."
"The user experience has to be much better."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The solution’s reporting could be improved."
"As per customer requirements, it may have some limitations."
"There is room for improvement in terms of integration."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"They could enhance the product’s features to customize the automated email responses."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"There is room for improvement with the pricing."
"Zoho Desk needs to be enhanced to support IT service management policies."
Oracle Fusion Service is ranked 5th in CRM Customer Engagement Centers with 29 reviews while Zoho Desk is ranked 7th in CRM Customer Engagement Centers with 19 reviews. Oracle Fusion Service is rated 8.6, while Zoho Desk is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Freshservice. See our Oracle Fusion Service vs. Zoho Desk report.
See our list of best CRM Customer Engagement Centers vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
