Compare Oracle Service Cloud vs. Zoho Desk

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Oracle Service Cloud Logo
1,142 views|841 comparisons
Zoho Desk Logo
449 views|395 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Everything is managed by Oracle, so they have security in place."

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"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.""The ticketing feature is very easy to use, compared to other systems."

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Cons
"The user experience has to be much better."

More Oracle Service Cloud Cons »

"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.""I would like to have integrated support, and integration between the ticketing tool and the project management tool."

More Zoho Desk Cons »

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

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"For what it does, it's quite cheap."

More Zoho Desk Pricing and Cost Advice »

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Questions from the Community
Top Answer: Everything is managed by Oracle, so they have security in place.
Top Answer: Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
Top Answer: This product is used to provide and kind of service that is related to customer support.
Top Answer: The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
Top Answer: In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.
Top Answer: Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.
Ranking
Views
1,142
Comparisons
841
Reviews
1
Average Words per Review
275
Rating
6.0
Views
449
Comparisons
395
Reviews
1
Average Words per Review
348
Rating
8.0
Popular Comparisons
Also Known As
Oracle RightNow
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Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Offer
Learn more about Oracle Service Cloud
Learn more about Zoho Desk
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Top Industries
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider15%
Manufacturing Company6%
Energy/Utilities Company6%
No Data Available
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%
No Data Available

Oracle Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review while Zoho Desk is ranked 5th in CRM Customer Engagement Centers with 2 reviews. Oracle Service Cloud is rated 6.0, while Zoho Desk is rated 8.6. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, Microsoft Dynamics CRM, Vlocity and Salesforce Service Cloud, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk Guide.

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.