We performed a comparison between Everbridge IT Alerting and Splunk On-Call based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."
"We have been able to use it to track and verify that people are on the bridge."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful"
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The most valuable feature of the solution is helpdesk escalation."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"I would like them to add GPS going forward."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"Explanations are limited to 500 characters in description fields."
"Should have more YouTube webinars."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. Everbridge IT Alerting is rated 8.8, while Splunk On-Call is rated 8.6. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Splunk Enterprise Security, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, ServiceNow and xMatters . See our Everbridge IT Alerting vs. Splunk On-Call report.
See our list of best IT Alerting and Incident Management vendors.
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