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Pega CRM vs Vertical Solutions VContactCenter comparison

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Pega Logo

Pega CRM

Read 10 Pega CRM reviews
303 views|218 comparisons
100% willing to recommend
Vertical Solutions Logo

Vertical Solutions VContactCenter

31 views|22 comparisons
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Pega CRM and Vertical Solutions VContactCenter based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Anonymous User
Has comprehensive customization capabilities, seamless integration across channels and robust AI-driven...
Pega CRM has proven invaluable in addressing business challenges like hyper-personalization, which is increasingly relevant today. An illustrative... Read more →
Use Vertical Solutions VContactCenter?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."

    • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Pega CRM?
    Top Answer:One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.
    Read all 7 answers   →
    What needs improvement with Pega CRM?
    Top Answer:There is room for improvement and further enhancement in the stability capabilities. I think there's potential for enhancement in the support system provided. It would be beneficial to enhance the… more »
    Read all 7 answers   →
    What is your primary use case for Pega CRM?
    Top Answer:There are numerous use cases tailored for customer retention and customer acquisition. These scenarios often come with pre-configured visual logic, with the flexibility to adjust them to fit specific… more »
    Read all 7 answers   →
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    Earn 20 points

    Ranking
    6th
    out of 23 in CRM Customer Engagement Centers
    Views
    303
    Comparisons
    218
    Reviews
    8
    Average Words per Review
    725
    Rating
    8.1
    18th
    out of 23 in CRM Customer Engagement Centers
    Views
    31
    Comparisons
    22
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Chordiant
    VContactCenter, Vertical Solutions ContactCenter
    Learn More
    Pega
    Video Not Available
    Vertical Solutions
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.
    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm24%
    Computer Software Company15%
    Real Estate/Law Firm6%
    Government6%
    No Data Available
    Company Size
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    No Data Available
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
    DOWNLOAD NOW
    768,740 professionals have used our research since 2012.

    Pega CRM is ranked 6th in CRM Customer Engagement Centers with 10 reviews while Vertical Solutions VContactCenter is ranked 18th in CRM Customer Engagement Centers. Pega CRM is rated 8.0, while Vertical Solutions VContactCenter is rated 0.0. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and HubSpot CRM, whereas Vertical Solutions VContactCenter is most compared with .

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.