We performed a comparison between Proofpoint Threat Response and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response."It has reduced our manual efforts to remove emails from each user's inbox, and in this case we do not have to ask our IT department or users to do so."
"Support is very responsive."
"The best part of Proofpoint Threat Response is the Auto-Pull feature. Being able to pull an email back from a user's mailbox is very useful, yet I have noticed that not a lot of organizations use this kind of feature."
"Reduces time to closure and closure metrics for vulnerabilities."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It's stable."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The ease of use is great."
"My favorite feature is the application vulnerability scanner."
"If the reporting gets improved then it would be better, but the product is running amazing as it is."
"Has some quirks."
"The interface within Threat Response could be made simpler."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"There is room for improvement in terms of developer support and documentation."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
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Proofpoint Threat Response is ranked 5th in Security Incident Response with 3 reviews while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews. Proofpoint Threat Response is rated 8.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Proofpoint Threat Response writes "Tracks and mitigates email security incidents with Auto-Pull, and has good stability and performance". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Proofpoint Threat Response is most compared with Cofense Triage, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Tines.
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