ServiceNow Security Operations Reviews

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Prem Raj
Consultant
Technical Consultant / IT Architect at Alpha Data
Dec 12 2019

What is most valuable?

The solution is available over the cloud and is easy to manage. A customer doesn't require much hardware infrastructure. There's virtual infrastructure on the cloud. Compared to in-house solutions and the maintenance required, it's quite good.

What needs improvement?

The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.

What's my experience with pricing, setup cost, and licensing?

The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions. Initially, the pricing was okay, but we can see they are starting to increase their pricing, however, in comparison to other effective solutions, it's fine. There may be other costs above… more»

What other advice do I have?

We use the on-premises deployment model. I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.
Philip Lord
Real User
Sr. Global PLM Project Manager at a manufacturing company with 5,001-10,000 employees
Mar 12 2018

What is most valuable?

Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.

How has it helped my organization?

It has deployed a process framework to support a commonly unstructured security operations team.

What needs improvement?

Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.

What other advice do I have?

Definitely a slick solution based on the ServiceNow platform. It is easy to learn, deploy, and administer. A good array of integration options to the most popular security discovery tools, and integration with the rest of the ServiceNow platform provides huge benefits.

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User Assessments By Topic About ServiceNow Security Operations

ServiceNow Security Operations Questions

What is ServiceNow Security Operations?

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

ServiceNow Security Operations customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services