ServiceNow Security Operations Reviews

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Raj Bartakke
Real User
Director Customer Success and ServiceNow Practice Lead at CoreSphere, LLC
Aug 03 2020

What is most valuable?

ServiceNow SecOps applications help organizations in many ways and can be implemented in phases using an agile implementation process focused on delivering value more quickly than the standard SDLC process. As an organization matures its… more »

How has it helped my organization?

The engagement is still under way, but the use cases we are discovering will help automate existing manual processes, streamline processes, and reduce the overall level of effort needed to remediate vulnerabilities.

What needs improvement?

Forester and Gartner rate ServiceNow products and services with top marks. For example, refer to "The Total Economic Impact (TEI) of ServiceNow IT Applications" report by Forrester for further details. There are many other 3rd party reviews… more »

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing will vary according to the client and industry. For example, some organizations (e.g. universities) have formed consortiums to pool their buying power.

What other advice do I have?

My advice would be that you have to be ready for the cultural change. ServiceNow offers organizations a great opportunity to transform the way they do things and break down silos for customers, employees, partners, and others. Organizations… more »
Prem Raj
Consultant
Technical Consultant / IT Architect at Alpha Data
Dec 12 2019

What is most valuable?

The solution is available over the cloud and is easy to manage. A customer doesn't require much hardware infrastructure. There's virtual infrastructure on the cloud. Compared to in-house solutions and the maintenance required, it's quite good.

What needs improvement?

The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.

What's my experience with pricing, setup cost, and licensing?

The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions. Initially, the pricing was okay, but we can see they are starting to increase their pricing, however, in comparison to other effective solutions, it's fine. There may be other costs above… more »

What other advice do I have?

We use the on-premises deployment model. I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.
Find out what your peers are saying about ServiceNow, Splunk, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: September 2020.
437,168 professionals have used our research since 2012.
Vendor
Sr Manager - Delivery Head (ANZ & South Africa) at a computer software company with 1,001-5,000 employees
Jul 28 2020

What do you think of ServiceNow Security Operations?

What is our primary use case?

We are a solution provider and ServiceNow is one of the products that we implement for our clients. Of the different ServiceNow modules, we are familiar with several, including Security Operations. ServiceNow integrates with the helpdesk and our clients use it to manage their tickets. It is also used to keep track of security incidents and run periodic scans.  

What is most valuable?

My favorite feature is the application vulnerability scanner.

What needs improvement?

The threat intelligence module needs a better dashboard. Having a single, unified dashboard that gives me a 360-degree view of all of the modules would be very useful.

What do I think about the stability of the solution?

I have not noticed any issues with stability.

What do I

Articles

User Assessments By Topic About ServiceNow Security Operations

Find out what your peers are saying about ServiceNow, Splunk, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: September 2020.
437,168 professionals have used our research since 2012.

ServiceNow Security Operations Questions

What is ServiceNow Security Operations?

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

ServiceNow Security Operations customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

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