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  • salesforce.com Desk.com [EOL] vs. Samanage

Samanage vs salesforce.com Desk.com [EOL] comparison

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salesforce.com Desk.com [EOL]
Read 1 salesforce.com Desk.com [EOL] review
views| comparisons
0% willing to recommend
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Samanage
Read 3 Samanage reviews
355 views|237 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
May 2024
Executive Summary

We performed a comparison between salesforce.com Desk.com [EOL] and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: May 2024).
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770,292 professionals have used our research since 2012.
Featured Review
Anonymous User
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.
Meechai Chongpatiyutt
Detects incidents quickly, improves our SLA performance and solves issues faster
It helps us detect incidents quickly so we can improve our SLA performance and solve issues faster. This makes our customers happy. We also use it... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "It is expensive."

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    Questions from the Community
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    What do you like most about Samanage?
    Top Answer:The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
    Read all 2 answers   →
    What needs improvement with Samanage?
    Top Answer:We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our… more »
    Read all 2 answers   →
    What is your primary use case for Samanage?
    Top Answer:I use it for incident recording based on your inventory.
    Read all 2 answers   →
    Ranking
    Unranked
    In Help Desk Software
    25th
    out of 59 in Help Desk Software
    Views
    355
    Comparisons
    237
    Reviews
    2
    Average Words per Review
    362
    Rating
    8.0
    Comparisons
    Also Known As
    Desk.com, Salesforce Assistly
    Learn More
    Salesforce
    SolarWinds
    Overview

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
    Sample Customers
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Construction Company14%
    Financial Services Firm13%
    Computer Software Company10%
    Government9%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise12%
    Large Enterprise61%
    Buyer's Guide
    Help Desk Software
    May 2024
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    770,292 professionals have used our research since 2012.

    salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while Samanage is ranked 25th in Help Desk Software with 3 reviews. salesforce.com Desk.com [EOL] is rated 4.0, while Samanage is rated 7.6. The top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". salesforce.com Desk.com [EOL] is most compared with , whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.