Samanage vs Symantec IT Management Suite [EOL] comparison

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Executive Summary

We performed a comparison between Samanage and Symantec IT Management Suite [EOL] based on real PeerSpot user reviews.

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Featured Review
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Questions from the Community
Top Answer:The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
Top Answer:We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our… more »
Top Answer:I use it for incident recording based on your inventory.
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Ranking
16th
out of 48 in IT Asset Management
Views
254
Comparisons
170
Reviews
1
Average Words per Review
298
Rating
8.0
Unranked
In IT Asset Management
Comparisons
Learn More
Overview
"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity. IT Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of IT Management Suite:

  • Reduce the cost of deploying and managing servers, desktops, and laptops from a centralized location in your environment 
  • Discovers, inventories, and tracks all the hardware and software assets in your IT infrastructure and manages the relationships between them in the Configuration Management Database (CMDB)
  • Centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications
Sample Customers
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
State of Oklahoma
Top Industries
VISITORS READING REVIEWS
Construction Company14%
Financial Services Firm13%
Computer Software Company10%
Government9%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business28%
Midsize Enterprise12%
Large Enterprise61%
No Data Available
Buyer's Guide
IT Asset Management
April 2024
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: April 2024.
768,740 professionals have used our research since 2012.

Samanage is ranked 16th in IT Asset Management with 3 reviews while Symantec IT Management Suite [EOL] doesn't meet the minimum requirements to be ranked in IT Asset Management. Samanage is rated 7.6, while Symantec IT Management Suite [EOL] is rated 0.0. The top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". On the other hand, Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management, whereas Symantec IT Management Suite [EOL] is most compared with .

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.