We performed a comparison between SymphonyAI IT Service Management and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"Our customers also like that they don't have to use multiple modules. Micro Focus and major vendors typically require you to buy several modules and plugins. Our customers do not like that. We offer them a single product for all their monitoring needs."
"Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."
"We like the user-interface for this solution, which makes it an easy to use tool."
"The most valuable feature is service assurance."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
"Health and communication links availability."
"Zabbix is an excellent performance monitoring tool."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"Zabbix is not easy to configure, and upgrading is also an issue."
"Documentation terminology could be improved."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
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SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews while Zabbix is ranked 1st in Network Monitoring Software with 98 reviews. SymphonyAI IT Service Management is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core.
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