Symantec IT Management Suite [EOL] vs VMware Service Manager comparison

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Executive Summary

We performed a comparison between Symantec IT Management Suite [EOL] and VMware Service Manager based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: April 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
  • More VMware Service Manager Pricing and Cost Advice →

    Ranking
    Unranked
    In IT Asset Management
    23rd
    out of 48 in IT Asset Management
    Views
    479
    Comparisons
    223
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    IT Asset Management
    April 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: April 2024.
    768,740 professionals have used our research since 2012.
    Comparisons
    Learn More
    Overview

    Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity. IT Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of IT Management Suite:

    • Reduce the cost of deploying and managing servers, desktops, and laptops from a centralized location in your environment 
    • Discovers, inventories, and tracks all the hardware and software assets in your IT infrastructure and manages the relationships between them in the Configuration Management Database (CMDB)
    • Centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications
    VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
    Sample Customers
    State of Oklahoma
    Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government14%
    Manufacturing Company9%
    Computer Software Company8%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise22%
    Large Enterprise58%
    Buyer's Guide
    IT Asset Management
    April 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: April 2024.
    768,740 professionals have used our research since 2012.

    Symantec IT Management Suite [EOL] doesn't meet the minimum requirements to be ranked in IT Asset Management while VMware Service Manager is ranked 23rd in IT Asset Management. Symantec IT Management Suite [EOL] is rated 0.0, while VMware Service Manager is rated 7.2. On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". Symantec IT Management Suite [EOL] is most compared with , whereas VMware Service Manager is most compared with BMC Remedy and ServiceNow.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.