VMware Service Manager Reviews

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Heiko Kirchner
User at a manufacturing company with 10,001+ employees
Apr 18 2018

What do you think of VMware Service Manager?

What is our primary use case?

Manufacturing execution systems (MES) for production sites (production declaration, shipment, logistics systems, and data transfer) on Windows server.

How has it helped my organization?

It provides us the following: A better utilisation of the hardware  More flexibility Improved maintenance cycles A system overview.

What is most valuable?

Flexibility Graphical user interface (GUI) Multi-language features Stability over a long periods of time Communication with an editor

What needs improvement?

Improvements of user roles and access rights Time zone handling Online help

For how long have I used the solution?

Three to five years.


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What is VMware Service Manager?

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
VMware Service Manager customers
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems