VMware Service Manager Overview

VMware Service Manager is the #4 ranked solution in our list of top License Management tools. It is most often compared to ServiceNow: VMware Service Manager vs ServiceNow

What is VMware Service Manager?
VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
VMware Service Manager Buyer's Guide

Download the VMware Service Manager Buyer's Guide including reviews and more. Updated: January 2021

VMware Service Manager Customers
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
VMware Service Manager Video

Pricing Advice

What users are saying about VMware Service Manager pricing:
  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."

VMware Service Manager Reviews

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System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Jul 28, 2020
We don't have any issues if the node fails

What is our primary use case?

We have seven physical nodes on vCenter. Now, we have about 100 plus activations running on VMware.

Pros and Cons

  • "We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
  • "Not a ten because the price is high."

What other advice do I have?

It is a good product. I would rate it an eight out of ten. Not a ten because the price is high. We use VMware for 50 licenses from HP. We get support from HP, not from VMware. If we take any issues to VMware their support is not up to mark. We get some support from HP through VMware so it will take time for their support to increase.
Kenny LY
Head Of Information Technology at ALAINE FORWARDING
Real User
Oct 21, 2020
It is stable and has useful features, but the automation feature needs improvement

What is most valuable?

All of the features are very suitable for us. It is also a stable solution.

What needs improvement?

Its automation feature needs improvement. They can include the vRealize Automation feature in this solution.

For how long have I used the solution?

I have been using VMware Service Manager for more than six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Its scalability is good, but it is subjective. In my company, around 200 to 500 people have used this solution.

How are customer service and technical support?

I am satisfied with their support. We had escalated our ticket to the partner who provides us the support. We did not directly contact VMware.

Which solution

Buyer's Guide
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