Datto has strong competition, but they succeeded in linking their service to the device. It's easy for managed service providers to sell and upsell products using their portal and the remote monitoring and maintenance.

The solution's reliability is one of its most valuable features. The restoration of data with Datto Cloud Continuity may not be as easy when compared to other solutions. I believe that in the past three years since I took over the contract from someone else, the system has only failed once, and that was due to an issue with the server device itself. The problem was that it could not communicate with the server.

The platform provides a faster backup process. We can go to the cloud, get the information with an image, and it starts with the process. It prevents the loss of a lot of files and folders.

The recovery time objective and recovery point objective were most valuable. It was easy to use, and it was easy to recover a file. I was the head of sales and a product evaluator for an MSSP, so I never had to deal with recovery from ransomware. However, I was confident that if ransomware had occurred, I would only lose a maximum of 59 minutes of data. The files were encrypted.

Their support was exceptional. They were always very responsive, and the escalation process was extremely easy.

The data recovery of the solution is very good.

The system is very simple in general. It's not overly complex.

We have a very high level of confidence that if we have a failover situation, this solution will be able to handle recovery.

The solution has the capability to scale well.

We've found the solution to be pretty stable.

The pricing isn't too expensive. It's in line with what's available on the market these days.

One of the best features is the simple to use web interface of the system. Within minutes anyone with a technical background is able to navigate the system and understand how to setup and run backups as well as the ability to recover files and systems. When you compare it to other systems that require a fat client to be installed or to have several VMs setup just to configure the system, Datto stands head and shoulders above.

Enables you to spin-up VMs with screen shots, sent by email (when it works).  This helps us validate a good backup.  Nothing else positive to add.

• Very friendly, since it visually facilitates the control and administration of the backups.
• Very easy to do backup virtualizations.
• Very easy to use both their control boards and the backups themselves (virtualized).
• The platform of attention and support to the user is very fast (with datto).