Druva inSync Reviews

We use it only for the backup process. We have approximately 200 licenses.

It has a straightforward installation.

The backup time is very poor. The backup runs continuously. It goes on from morning till night. The system performance also becomes very poor when Druva inSync is running. When the backup starts, the systems become very slow. You cannot work while the backup is going on. After the backup is complete, the system performance picks up again. I raised this issue with Druva, but they are not able to resolve this issue. They should analyze the reason for this kind of problem. They have asked for too many error logs, but how do we get logs from the laptops of the users who are unavailable because they are not working from a centralized office, or they are at a customer site or are traveling? Such users can only communicate through emails. This problem is not related to just one user; it is related to every user.

There are so many problems in the Druva inSync patches. Sometimes, the software gets uninstalled automatically, and we are not able to find it on the client system. The users say that they didn't uninstall the software. So, how do we find out who uninstalled the software? If the Druva inSync client is installed on the system, the users should not have the right to uninstall the patch. There should be a security system and an admin panel so that the Druva inSync software is locked when it is installed on the client system. Users should not uninstall it unknowingly. A user should be able to uninstall it only after providing a password set by the administrator. They have given many other restrictions, such as a user cannot restore the data from his laptop, or a user cannot remove the snapshot from his laptop. They can also provide a restriction for uninstalling Druva inSync.

I have been using Druva inSync for three years.

Their technical support is fine, but they take too much time to resolve a problem. Sometimes, they take three to seven days to resolve a problem.

The initial setup was straightforward. It took us just a day.

The pricing of Druva inSync is very high as compared to other cloud backup solutions. 

I would not recommend this solution to others. I am not happy with this solution. We got this solution for the cloud backup of our organization. If the cloud backup is not running and the user backup is not going to the cloud, then what is the point of using this solution?  If users are having problems with their day-by-day work while Druva inSync is taking backups, what is the point of installing this software? We are planning to move to another solution next year. 

I would rate Druva inSync a two out of ten.

All the data is well encrypted. In addition, the data is split into pieces so that if an endpoint is attacked or compromised with any kind of ransomware, the compromised machine can be relocated or restored. All the data that was previously backed up can be restored from the cloud. 

It has a lot of security features. Druva currently offers only the cloud version on AWS. Being a cloud solution, Druva goes by a lot of security compliances and provides a security portfolio. People are very skeptical of the data security in cloud solutions, and Druva has given consideration to that. 

It has some good geo-location features. If a machine is lost, when the machine is switched on and connected to the internet, that machine can be geo-located and tracked. It also has got the geo-wipeout feature. If someone tries to take out the data from a lost machine, they won't be able to do that. The moment an IT admin comes to know that the machine is no longer with a user, he or she can auto-run the geo-wipeout feature so that the data cannot be read by any third party.

Duality replication is a unique thing about this solution. Everybody's data is not backed up if the data is common. Similar data is not backed up from other machines.

The data backup also happens very smoothly. The bandwidth choking is very less. When the data is getting backed up, the users do not even get to know. There is no impact even when the users are not using high-speed bandwidth. 

Druva inSync is very high in price. A general customer cannot afford this solution. Even if the product is good, people cannot afford such a high cost just for taking the backup. This is a recurring investment, and the customers have to pay for it every year.

Druva is also yet to develop the channel and the channel or partner commitment.

I have been using Druva inSync for nearly two years.

None of our customers have got any problem with Druva inSync. I have not found any customers complaining after the first installation. 

However, Druva Phoenix has a lot of issues and requires a lot of development, and people prefer Veritas or other solutions over Druva Phoenix.

There could be two aspects of scalability. The first aspect is where an individual user's data goes high. They provide a license that comes with 50 GB of data. If the users need more than 50 GB of data, they can switch to the next version of the license.

The second aspect is where the number of users increases. If a customer has 100 users today, and after a few months, wants to add 100 more users, the customer can just simply buy additional licenses.

Their technical support is okay so far. We do rigorous POC. Whatever customer queries are there, we answer them before the sale is done. After the sale is done, the customers normally do not have too many questions.

It is not a very tough job. It wasn't much of an effort.

Druva has got a technical distributor in India who implements it for us. All transactions are done through this distributor. This distributor does 10% to 15% of implementation, and the remaining part is done by the customer. If required, we also send our engineer to the customer. 

It is an expensive product for the middle class or SMB customers in India. A lot of top-level big companies also cannot afford this solution. 

During the license period, one can download the entire data from the cloud without paying any additional cost. This way the data can be easily recreated from the stored data when a machine is lost or the data is compromised.

I would recommend this solution. It is a good solution from the customer's point of view. Customers are very happy with this solution.

To adopt this solution, the mentality of valuing users' data is required in the customers. They should give a lot of value to users' data. In addition, they should be able to afford a backup for users' data. SMB customers can't afford this solution. Only profitable, big organizations can afford this solution. We mostly promote the Enterprise edition of this solution, and we are focusing on endpoint backup and cloud backup, but for both of these, the price is too high. We suggest trying this solution for the backup for 100 or 200 users from maybe the top management. People don't mind spending that much money on top management.

The eastern part of India is not a very strong business area. In addition, people are not very comfortable with moving the data to the cloud. They still think that storing data on-premises is more secure. We have spent the past year educating the customers.

I would rate Druva inSync an eight out of ten.

Druva offers two solutions: Druva inSync and Druva Phoenix.

Druva inSync is used for desktop and laptop backup, whereas Druva Phoenix is used for cloud-based server backup. Druva inSync has helped us in backing up our Microsoft Office 365 files. I have seen multiple products but the integration that Druva provides with Office 365 is not offered by any competing product.

We have a four-hour backup window, and machines are backed up at least three times a day.

Druva is one of the most trusted backup solutions for endpoint backup. It has helped us in backing up our endpoint machine, hassle-free. It is a very simple-to-use product, and users can even restore their own data. There is no administrative overhead in the product. You don't need a certified administrator to manage this product. Most importantly, the product is lightweight, as the client installed on a desktop or laptop is just 60MB in size.

The features that we find valuable are:

1. Geofencing (it allow users to restore data only in a specific network)
2. Office 365 / G Suite backup
3. DLP (Device tracking, Data wipe, and Encryption)
4. Druva inSync Share (like Google Drive and Microsoft OneDrive)
5. Restrict admin access to user data
6. Mobile phone backup
7. You can restrict backups to a specified network (e.g. mobile network)
8. Resource throttling (CPU and Bandwidth)
9. Legal Hold feature is available
10. Compliance feature is also available

This solution would benefit from the inclusion of an on-premise backup feature, as currently, they are offering everything in the cloud. We have seen that some customers prefer on-premise backup, so they need to think about this.

This product is stable, and we have been using it for the past six years.

As I know from the vendor, some customers are backing up more than one hundred thousand machines using Druva. I don't think that scalability is an issue.

One of the best technical support groups that I have seen in my career. You just log a ticket and an engineer will be available in less than half an hour.

We did use another solution prior to this one, but we faced a lot of issues during the daytime backup, such as machine slowness.

Server setup takes less than ten minutes for installation and configuration, and the client setup takes between two and three minutes to install.

We performed the deployment in-house.

Druva is a cloud-based product and there is no on-premise option available.

During purchase, check with the Drive team to see how much storage they are providing per user. There are two options available at 50GB and 300GB.

Once you decide to go with this product the cost can be worked out with the vendor.

Before choosing this solution we evaluated:

1. Veritas DLO
   
2. Acronis
3. Veeam

The beauty of the product is keeping it simple, rather than making it more complicated, which is what Druva did for a long time. As multiple features were added it made the product heavier and more complicated.

We love the product and its offerings, and feel that it is the best product in the market. 

The recovery aspect of the solution is its most valuable feature.

The aspect of recovery and requiring very little effort for implementation as well as the simplicity of configuration are all very useful. It's difficult if you need a specialist to deploy the services. It doesn't make sense if you have a solution that is on the cloud, and you're trying to simplify everything including the solution itself, and it's difficult to deploy. With this solution, you don't have to worry about that.

The solution saves you money because you don't have to get a specialist, which can come at a great cost. 

If I could have an accelerator or something to back up the solution on the cloud, that would be helpful. Also, it would be helpful if the accelerator could give me a buffer of a couple of days for any kind of immediate recovery on an offsite.

If I could have a day or two to recover on-prem. If I could use the rest on cloud and have my backup offloaded to another engine (and that engine could basically be offline while handling the rest of the backup) that would be great. Then I wouldn't have to use my computer

I've been using the solution for eight to nine months.

It's widely accepted as a solution and it's very stable. They have documentation, etc., which is easy to understand.  There's also always development and improvement happening on the tech. It's not a solution that is sold and then there are no improvements. The constant updates gives me confidence that if a company is constantly working to improve itself, it's always working on its stability and reliability.

The scalability doesn't offer us any challenges, and I don't foresee any challenges in the future either.

I'm not sure how it would be for a bigger organization with a larger setup, however. My scalability needs wouldn't match, for example, a regular enterprise-level organization. We have about 100-110 users on the solution on a daily basis currently.

I've personally never been in touch with technical support. Someone for the technical side of our organization would handle that.

We did use a different solution for a virtualized server environment. This is our first experience with Druva for desktop/laptop backups, but we have used other solutions for server backups. We've used free versions as well as paid versions.

The initial setup was very straightforward. It was nice and simple. 

I'm not sure how long deployment took. I would estimate that it took, for the complete deployment, from the server-side, etc., half a day or so. For us, the process was quite comfortable, but I believe it could have been even easier.

Only one person is needed for deployment and you do not need anyone to handle the maintenance. There's a person required, obviously, to check on things from time to time but there are no specialists required. 

We had assistance with implementation help from a consultant. The consultant and the rest of our admin staff handled everything.

We did evaluate other options. At one point in time, there were other solutions in the market, but Druva was financially more viable for us. Mostly, this was in terms of the hardware required for deployment. The fact that it is on cloud-based, and didn't require us to prepare any hardware was financially a huge selling point. 

Druva has a tie with Azure. We did not directly choose Azure as our cloud and we've not engaged in the procurement of a cloud. 

Druva can be used on the desktop, for laptop backups, and on your virtualized environment backup.

I would recommend the solution to others.

I'd rate the solution ten out of ten as it currently serves my purpose.

It will backup on open PST.

Operates at the Block level which means high efficiency in throughput for low bandwidth clients.

Deduplication at the Block level means high efficiency of space and backup bandwidth, mine is about 90:1!

Runs without user intervention.

Some 80% of our users are disconnected from the network, not on WAN, AD, or VPN. Druva backs them up over the Internet with minimal intervention by administrators. Restoration is likewise pretty hands-off, and the user can do it themselves. Druva allows us to be secure in knowing our clients are backed up.

Auto Registration of Non-Domain machines. Registration is a manual process of creating a key and adding it to the client.

Four years.

Registration is a manual process of creating a key and adding it to the client.

No.

No.

Very good.

Excellent, they will walk you through anything.

No.

Straightforward.

In-house.

The first data loss of an important client, less than one year.

Cost effective. Bargain like any other vendor.

Nothing compares.