Everbridge Mass Notification Primary Use Case

CM
Instructional Technologist at a university with 5,001-10,000 employees

I work for a higher education system with 17 institutions, so Everbridge is deployed across 19 locations. We have 12 colleges, five universities, and two system offices. Each has staff, faculty, and students receiving notifications.

We primarily use Everbridge for notifications about extreme weather and other emergencies. We also use the solution to send other higher education information about tuition payments, registration, etc. We also had grant-funded mental health support during the pandemic, so we used it to announce those services to students.

Right now, we aren't using any other Everbridge solutions, but we are trying to deploy the mobile app. There are a couple of other things we're looking into for events, but it hasn't been deployed yet.

We've discussed expanding use, but Everbridge discourages using the platform for anything besides emergency notifications. They want recipients to understand that it's an emergency when they see this type of alert. The company is steering us away from using it for other purposes, like notifying students when registration is open. However, this is the only mass messaging system with all contact information. I think we could define the messages so that people can differentiate between emergency and non-emergency alerts. This could be done by using different wording or including a subject line that notifies them that it's an emergency. 

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DM
Security Alerting at Boeing

We use Everbridge for various emergencies where we must rapidly notify everyone at a location simultaneously. For example, we once had multiple tornadoes touch down close to one of our sites, so we sent notifications to that site. I believe it was in Oklahoma City.

The company notified the 200 employees working at that location, asking them if they needed any help or if their homes were affected. We quickly got responses back from some people who had damage to their homes, and we assisted them.

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GD
Sr. Director, Operational Risk & Strategy at a manufacturing company with 10,001+ employees

I'm a manufacturing and distribution company's Senior Director of Operational Risk and Strategy. Anything related to technological or safety risks runs through my team.

We use Mass Notification to provide alerts about extreme weather events. We're located in the mid-Atlantic region, so hurricanes are common, but we also use it for ice storms, snow, tornadoes, etc. We use Everbridge to send notifications to our teammates and ask them about their status.

For example, we send follow-up questions to impacted teammates, asking them, "Hey, do you need anything? Do you need help? Can we reach out to you?" The tool enables two-way communication. In the past few years, we've also used Everbridge to complete daily check-ins for COVID-19. Some of our facilities are high-density, so we wanted to make sure that we ask questions about symptoms before our employees come to work. It was just a simple "yes" or "no" question that allowed us to understand the employee's health status. We were sending thousands of messages every day. 

The third use case would be any emergency, such as a security threat. We can use Everbridge to inform employees of an event that may impact them, such as a protest or a shooting. We might send out a message telling them to avoid the area. 

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Buyer's Guide
Everbridge Mass Notification
April 2024
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CH
Associate Director of Emergency Management at a university with 1,001-5,000 employees

This solution is primarily used as one of our emergency notification methods, and we use many of the solution's features. If there's a significant emergency on campus, we can alert our community, faculty, staff, and students via text, voice calls, and email. We also have Everbridge tied into our social media so we can push alerts there, and we use the RSS feature to push notifications to our primary website. In one scenario, we had a significant emergency response from police and fire on the campus, and we used the solution to send out messages multiple times throughout the day. Initially, asking people to avoid the area, but also countering rumors and providing updates. In another instance, we had to close a building earlier than planned due to an unexpected incident. Most recently, we've been using what we call timely notifications via email only; it's a requirement under federal law for universities to inform individuals when crimes occur on or around campus. Unless we need people to take immediate action, such as seeking a safe location, we can send alert emails using a template. We have specific users with limited access and can only send out alerts via email using the created template, which is a good feature.   

We have two main campuses in Chicago that are relatively close to one another, with our staff spread across both campuses. We typically use the web version of the solution, but a few of us have the ManageBridge app that allows us to use it from our phones, although that isn't our preferred method. Approximately 20 staff split across two departments with different roles have varying levels of access to the platform. I'm in Public Safety which is in charge of security on campus, and we have several users who can send alerts. However, we typically rely on our Marketing and Communications department, responsible for launching emergency notifications. We work closely with them, and both departments ensure the facts are correct and the language is tweaked before notifications go out. Fortunately, we've had a little time in most emergencies to get the language right before sending the message. 

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AT
Marketing and Channel Data Manager at a university with 1,001-5,000 employees

Everbridge is primarily for emergency communication. It could be used for smaller alerts, but we mostly use it for life-threatening events, like extreme weather or an active shooter. Only a couple of employees use and maintain the solution. 

I took over Everbridge and re-engineered it for our university. I updated all the templates and trained various users. In the past, their use was simple and limited. I re-architected it to work with multiple systems. Everbridge was already in place when I joined, but I overhauled how we utilized the tool and connected it to more systems. We have optimized the platform over the last two and a half years.

The administration is cloud-based, so we log in and manage that. Nothing is on-prem except our contact list, which we upload via the API. Everbridge is deployed in two locations: our communications office and our public safety/emergency office. Those are the administrators. We have about 30,000 end-users who receive notifications, including faculty, staff, students, and online students. 

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JW
Director at a healthcare company with 1,001-5,000 employees

We use Everbridge for emergency notifications within our organization and send out calls for staffing. The mass notification suite is the only Everbridge solution we're using now. I had a call with Everbridge about six months ago to look at some of their ancillary solutions. We haven't delved into it too much, but I generally prefer consolidating on a platform and going with one vendor if I can.

My company operates two hospital systems in Oklahoma. We have a physician-owned hospital, two primary acute care facilities, and 70 ambulatory centers around the state. 

About 30 people have direct access to Everbridge, but our user base is around 3,000. Several departments regularly use the platform. The registration staff is responsible for any critical event notifications. The nursing department uses it for staffing notifications, and the IT team sends critical communications regarding outages and upcoming maintenance activities.

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Chris Saenz - PeerSpot reviewer
System engineer at Azusa Pacific University

I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that require immediate notification. It doesn't have to be emergencies or dangerous situations, but notifications that need to go out to a very broad audience very quickly.

We've used it for power outages, weather events that might impact the students on campus, police activity, and earthquakes and natural disasters (although those events haven't been too serious). Everbridge gives a heads-up to our students who live on campus and our staff members who are working on campus to pay attention to and just be cautious about certain things.

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SC
Protective Services Manager at a government with 51-200 employees

We use the solution to notify the public about emergencies occurring within our region and other urgent notices, such as disruptions to municipal services. 

Everbridge hosts the platform in the cloud, and we operate it via our browser. We're deployed across a regional district, including rural electoral areas and member municipalities. So, we have both urban and rural end users, around 3400 in total. Around 30 staff within our organization have access to the solution, mainly from the communications department and emergency program, and they are responsible for sending out and monitoring notifications.  

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JC
Operations Support at a legal firm with 1,001-5,000 employees

We're a law firm with 200 employees; 90% of the firm is based in New York, and we have seven other offices, five of which are out of the country. 

We initially started using the solution for business continuity purposes, but since the pandemic, we switched to using it for IS outages. When we had hurricane Sandy, we used the platform to send blast notifications to everybody in the organization, informing them the firm would be closed. Now we use it more for IS purposes; we use Microsoft Outlook, and if there is an outage, we can fall back on Everbridge to send a message that our systems are down and report back as soon as they are up again.   

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BE
Chief Information Officer at a government with 201-500 employees

We use the solution when we want to get a message out to all of our staff or throughout the state. We use it to notify them of service unavailability and other issues, including emergencies such as power outages. When we have inclement weather, we use the solution to inform staff if they don't have to come into the office or if they need to take any precautions.  

We also use Urgent Desktop alerting by Everbridge; it's similar to Mass Notification and allows us to send alerts to company desktops.   

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AS
Public Information Officer at a government with 1,001-5,000 employees

We use Everbridge Mass Notification for sending out robocalls to our residents. In the broadest sense, if we have a message to go out to all residents, we just send a blanket message. We have about 27,000 individuals in the system. They are either who have signed up to use it or are pulled from white pages and yellow pages. 

We have mass notifications, such as COVID notifications, that go out to everyone. When we were setting up testing or inoculation centers, we would send messages to let everybody know what was available. In addition, we do targeted messages so that if there are street closures for repairs or an event, we can target a particular section of town and send a message out to residents in just that area.

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LH
IT Applications Specialist at a healthcare company with 1,001-5,000 employees

Anytime there is a major event—outages, weather situations, or things of that nature—we use the solution.

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KC
IT Resiliency Consultant at a manufacturing company with 10,001+ employees

We are currently using Everbridge as our mass communication software for events considered emergencies or crises. I am responsible for mass notifications. We do use IT alerting as well, but I am responsible for the mass communications piece of emergency response.  

We use this software in the event of a crisis or an emergency, either weather-related or safety-related, and we use it globally. The emergencies and crises can be anything from a landslide to an earthquake to an active shooter to chemical spills and so on.  

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KR
Co-Founder, 25 Years at REDI

Our primary use is for fire and EMS alerts to a group of rural subdivisions organized under the Firewise USA program and served by the Mendocino County Office of Emergency Services. Currently, Everbridge is used for emergency notifications and Nixle is being evaluated for close to real-time alerts and information updates.

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Buyer's Guide
Everbridge Mass Notification
April 2024
Learn what your peers think about Everbridge Mass Notification. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.