What is our primary use case?
We are currently using Everbridge as our mass communication software for events considered emergencies or crises. I am responsible for mass notifications. We do use IT alerting as well, but I am responsible for the mass communications piece of emergency response.
We use this software in the event of a crisis or an emergency, either weather-related or safety-related, and we use it globally. The emergencies and crises can be anything from a landslide to an earthquake to an active shooter to chemical spills and so on.
What is most valuable?
For my particular role, the incident management piece is the most valuable. This is where we can set predefined templates with predefined contacts attached to those templates so that an operator can just pull up the template and send a message out to a contact list straight away.
What needs improvement?
One place where Everbridge can be improved is its language libraries. It is weak on languages. Because we are trying to deploy it globally, it affects our usage across languages. They have some weaknesses in that area and it is really noticeable when trying to scale globally.
For how long have I used the solution?
We have been using this product within our organization for about 10 years.
What do I think about the stability of the solution?
I would say the stability of the product is very good.
What do I think about the scalability of the solution?
We currently have over 150,000 contacts in the product database. As far as users, we have trained users who are actually the operators who are sending out the messages. I would say we have between 200 to 300 operators globally.
How are customer service and technical support?
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On a scale of one to ten, I would give them only a six or seven-out-of-ten. The technical support can definitely be improved and could be more consistent.
Which solution did I use previously and why did I switch?
I have been doing some ongoing exploratory research to find out what other software is on the market that has similar capabilities. I am looking at other products on the market that may be competing to see how they compare and to gauge user opinions.
What other advice do I have?
On a scale from one to ten (where one is the worst and ten is the best), I would rate this solution as an eight or nine-out-of-ten. I say that after reviewing some of the other products on the market. I have not been able to find anything that is decidedly better.
The advice that I would give to others looking into implementing this product is that I would definitely recommend it for many organizations that do not need a global solution. If they do not need multiple language capabilities, it is something that can be deployed very quickly and it is a very good product. It needs some language tweaking. A good example of the limitations would be that online training is not available in multiple languages.
Additional features that I would like to see in the next release of the Everbridge Mass Notification is really, mostly, additional language support. Also, there is one piece within the software that is called Scenarios which could be more fine-tuned. It currently needs some work to improve that functionality.
Which deployment model are you using for this solution?