I rate Hitachi support nine out of 10. Hitachi has local support teams that are available 24/7. They are all highly qualified and responsive. They understand the solution they provide, and it shows.

The customer service and support are reasonably good. The environment I work in, there always remains an element of surprise, and there are restrictions. 

But Hitachi has good technical people. The customer account manager is good and gets the thing straightaway. 

Technical support is the best.

The customer service and support are satisfactory.

The customer service is good.

The product's support might have some issues. Hitachi provides on-site support. My company deals with Hitachi's customer support and engineers, as these are the two types of people available for on-site support.

I've been pretty satisfied with the support overall. 

The solution's technical support is good. I rate the technical support a nine out of ten.

We have had too many issues.

We regularly contact Hitachi technical support. The idea of a storage array is that it's broken up into many small pieces of storage. Each piece may fail, and they do from time to time. Therefore, we typically have to open five or six cases every month for mundane tasks like replacing failed disk drives. That's typical for any customer using storage on a large scale.

Those are minor cases, but storage controller failures are more serious, and we see three or four every year. We also have two or three performance-related cases each year. 

Hitachi's technical support requires improvement. They don't have a lot of support engineers who can handle all the service requests from all the customers. Other manufacturers have baked-in support. Hitachi doesn't have a support team like that, but they are improving in that regard. They are adding resources and improving the support cycle, but they don't have a very good call-logging mechanism.

If a certified partner is not involved in the support process, I would rate support at five out of 10. With a partner involved, it's a nine. Hitachi's support involves working closely with certified partners who should have a lot of engineers to support customers.

I rate the technical support an eight out of ten.

We haven't had to use their support yet.

It used to be very good, but nowadays, it is not so good because Hitachi doesn't provide support for fixes. Another company is now doing fixes for Hitachi.

Hitachi's technical support is perfect.

We have had only one instance when we had the disk failure, and we received some calls from them asking about the instance and applying a new update. They were very good. 

Their support team is absolutely on top of my list due to their knowledge and effectiveness. They can really assist you in any case. If you need any assistance with the configuration, they will be able to assist you. I would rate them a five out of five.

They're very professional and up to date. Their sales staff and support teams are quite good. The pre-sales support is also excellent.

I'm rating the technical support team of Hitachi Virtual Storage Platform G Series a ten.

When I with work with Hitachi Vantara, I oversee the troubleshooting and support. I am the engineer who provides support, and so it's easy. Once we installed using the harddrive manager, when hardware failed.  Support created a case and assigned this to me and I am the engineer. I take the case and I have to take a solution to the client.

The support for Hitachi Virtual Storage Platform G Series is very good.

The technical support and services are good, strong. 

We had a lot of issues with support and I would rate them a five out of ten in that aspect.

We have contacted them for a technical issue. Their technical support is good.

The support experience with Hitachi VSP is characterized by a lengthy process for issue resolution. For a simple problem, the support team typically requests logs, which take about 30 minutes to generate. Uploading the logs adds another 30 minutes, and the engineer's review of the logs requires an additional hour. Consequently, the entire process takes two hours, leaving the system in a critical state without a resolution during that time.

The technical support was good. There is always room for improvement but I have no specifics with regards to their support.

We get our support from a local vendor. If there is an escalation then it is done directly to the vendor.

The technical support is good.

The technical support is very good and responds with expertise quickly.

Because our own engineers have a high skill base and accreditation on the G-Series, it is seldom that we have to seek vendor support or request a call out. Whenever we do, we experience professional and skilled levels of support. 

The technical support is great. 

I used to work with their tech support. Every time I had the need for support, I got it directly from the Israeli team. I didn't have a chance to work with the global support team. 

The local team is great. It was very responsive and very generous.

Excellent. The team is very knowledgeable about their products and how these work with other products.

The distributor needs more knowledgeable resources for technical support. It would be better to connect directly to the vendor in case of queries.

The technical support is acceptable and it can fix your issues. You usually get a fast reply to your calls. The product is very good. 

I'm satisfied with the technical support for this product.

The technical support and the billing team are all winners. Dell is one brand that provides better technical support for its customers. There are many Dell customers in the U.S. and these customers have really crucial issues that need support. Whenever you call in with an issue, you can rest assured that it will be fixed.

We don't have access to technical support in our region.

In terms of technical support, in our country, it's illegal so we try to fix our problem by ourselves. So it is hard.

I don't like Hitachi's technical support. They are there but it is not perfect and they are not very much help.

We had some issues with the creation of partitions and it was taken up by Hitachi and it was resolved immediately. I would say that their support is pretty good.

I have contacted them. They are quite good.

The technical support is good. Obviously, it can be better, but it is good.