IBM Planning Analytics Customer Service and Support
I am satisfied with IBM's support. I rate the technical support an eight out of ten.
I would rate IBM's technical support as a seven out of ten. They could be a little faster.
View full review »The technical support could improve. They are not very fast at responding to problems. I contacted them in July last year, and I received feedback in September.
View full review »Buyer's Guide
Business Performance Management
April 2024
Find out what your peers are saying about IBM, Jedox, Board International and others in Business Performance Management. Updated: April 2024.
769,630 professionals have used our research since 2012.
AY
reviewer890292
Systems Analyst at a computer software company with 1,001-5,000 employees
If we face some issues, we raise escalate tickets for IBM, and usually, they can find some temporary solution. We are the first-line support for our customers, but if we face some issue, we escalate tickets. But it's true for any comparable platform, like SAP BPC or Oracle Hyperion. So if we can face some tricky issues, we have to escalate tickets to the vendor.
View full review »EA
reviewer1375443
FP&A Manager at a leisure / travel company with 501-1,000 employees
We have a support agreement with a third party. We have not worked directly with technical support through IBM.
View full review »KS
ITAnalyst053
IT Analyst at a tech services company with 10,001+ employees
Moderate level of support is required for this tool. Business individuals can perform some of the activity themselves, provided they are equipped with necessary access and appropriate solutions during initial training.
View full review »All technical support information is available by Google search, but for new issues, IBM provides a good level of remote support.
View full review »SO
Sylvie Ouellette
President & Co-Founder at VERSATIL BPI INC
They've been very good with us and our clients. It has been fine.
View full review »The technical support is okay. You can also find lots of answers in different forums on the internet.
View full review »JB
reviewer2260485
Director at a tech services company with 11-50 employees
We get good support from IBM; their release notes are easy to follow.
View full review »VM
Vivek Mathur
Managing Consultant at Cubewise
I would rate IBM's customer service at nine out of ten.
View full review »On a scale from 0-10, I rate technical support 7. I have had some problems, but in general, my issues have been resolved quickly.
View full review »MA
reviewer1484589
Expert EPM (TM1 Cognos BI) at a tech services company with 201-500 employees
I have contacted the support, they successfully resolved my issues. It took some time, but it was resolved. They could be faster on resolving issues.
View full review »Buyer's Guide
Business Performance Management
April 2024
Find out what your peers are saying about IBM, Jedox, Board International and others in Business Performance Management. Updated: April 2024.
769,630 professionals have used our research since 2012.