PeerSpot user
Principal Consultant/Director at a tech services company with 51-200 employees
Consultant
It's a very mature and stable solution, but some users complain that it currently has a clunky interface.

What is most valuable?

  • Traceability
  • Impact analysis
  • History
  • Baseline sets
  • DXL scripting
  • Publication with Rational Publishing Engine (separate product)

How has it helped my organization?

IBM Rational DOORS allows requirements to be efficiently and effectively tracked, traced, and managed throughout the project lifecycle. Managing requirements in documents, e-mails, spreadsheets etc. becomes unwieldy. Anybody that has attempted this will find IBM Rational DOORS a godsend.

What needs improvement?

Some users complain of a clunky interface, but DOORS NG which is planned to succeed DOORS over the next 5-10 years addresses these issues and is a good up and coming alternative to DOORS.

For how long have I used the solution?

I've used it for 12 years.

Buyer's Guide
IBM Rational DOORS
March 2024
Learn what your peers think about IBM Rational DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
769,599 professionals have used our research since 2012.

What was my experience with deployment of the solution?

Most of the issues of deployment in my experience tend to be people related issues. For instance, resistance to change in processes, and learning a new tool.

What do I think about the stability of the solution?

IBM Rational DOORS is a very mature stable solution.

What do I think about the scalability of the solution?

I have not encountered any issues with scalability. I have experience of supporting databases containing hundreds of thousands of requirements with no issues that cannot be mitigated through good schema design.

How are customer service and support?

Customer Service:

IBM Rational DOORS customer service are approachable and easy to deal with.

Technical Support:

IBM Rational DOORS technical support are prompt and good at resolving issues.

Which solution did I use previously and why did I switch?

I have used other tools such as RDD-100, CaliberRM and in-house developed solutions.In all cases I have simply moved into new roles in other organisations with the opportunity to use IBM Rational DOORS.

How was the initial setup?

With a qualified DOORS Deployment Professional, the initial setup is relatively straightforward. They should be able to design and build a schema to support your process. templates can be created to make project setup relatively straightforward.

What about the implementation team?

I normally work as part of a vendor team.

What was our ROI?

The largest ROI would normally be achieved on bigger projects, but an ROI is possible across many smaller projects so long as consistency is maintained in terms of process and schema across the projects.

What's my experience with pricing, setup cost, and licensing?

Consider the overall cost of ownership beyond the initial license costs. You will need to budget for development of your process, designing and building the schema, training and ongoing database administration and support to users of the tool.

Which other solutions did I evaluate?

Over many years I have evaluated and used many other COTs and bespoke requirements management tools. I have found IBM Rational DOORS to be the most flexible and powerful solution available for serious requirements management.

What other advice do I have?

Develop good requirements development and management process firstly then design and implement a DOORS schema and training around your process. Simplicity and consistency is the key to a successful implementation. Management buy in and support is also essential.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user266616 - PeerSpot reviewer
it_user266616System Engineering meets DOORS & DXL = Expert in all 3 at Raytheon
Vendor

Great point - "With a qualified DOORS Deployment Professional, the initial setup is relatively straightforward."

I have seen many projects who skip over the above critical step only to leave themselves with years of frustration.

Project Manager at a tech services company with 201-500 employees
Real User
Top 20
Complex, slow, difficult to manage but has a good inbuilt view
Pros and Cons
  • "We have different generations of all products. It lets us select and see unique attributes for each release or generation. You can use attributes to define a selection area to see which equipments are for the old versions and which ones are for the new versions. This inbuilt view is what I like in IBM Rational DOORS. So, for a database and a set of requirements, it will select and show unique attributes for a release or a generation."
  • "Complexity, performance, openness are the three areas that can be improved. The IBM architecture and specifically Jazz looks more complex. There are a lot of servers. It's quite complicated. The search capabilities lack in IBM Rational DOORS Classic for customers who have a database with a requirement of more than 25,000 records. For example, you can search easily for a module, but it's really difficult to look for keywords through the whole database because all the modules are separated into small components, which makes the search quite complex. This is something that's really annoying because when we want to make an impact analysis, we would like to analyze the product globally. It's quite difficult to manage. The fact that you can interact externally with data makes it complex. The approach is complex and doesn't work as expected. For example, when I tried to experiment with exporting some records, the tool crashed, but I couldn't find out the root cause, that is, whether it happened because of Rational Windows or lack of memory. It was just crashing. Logs weren't very clear. IBM can try to use more recent technology for different aspects and make it easy. They can also provide free integration from DOORS Classic to DOORS. Currently, all the customization in Excel is lost, which makes it very complex. It would be a feature to make new versions compatible with features in the past versions."

What is most valuable?

We have different generations of all products. It lets us select and see unique attributes for each release or generation. You can use attributes to define a selection area to see which equipments are for the old versions and which ones are for the new versions. This inbuilt view is what I like in IBM Rational DOORS. So, for a database and a set of requirements, it will select and show unique attributes for a release or a generation.

What needs improvement?

Complexity, performance, openness are the three areas that can be improved. The IBM architecture and specifically Jazz looks more complex. There are a lot of servers. It's quite complicated. 

The search capabilities lack in IBM Rational DOORS Classic for customers who have a database with a requirement of more than 25,000 records. For example, you can search easily for a module, but it's really difficult to look for keywords through the whole database because all the modules are separated into small components, which makes the search quite complex. This is something that's really annoying because when we want to make an impact analysis, we would like to analyze the product globally.

It's quite difficult to manage. The fact that you can interact externally with data makes it complex. The approach is complex and doesn't work as expected. For example, when I tried to experiment with exporting some records, the tool crashed, but I couldn't find out the root cause, that is, whether it happened because of Rational Windows or lack of memory. It was just crashing. Logs weren't very clear. 

IBM can try to use more recent technology for different aspects and make it easy. They can also provide free integration from DOORS Classic to DOORS. Currently, all the customization in Excel is lost, which makes it very complex. It would be a feature to make new versions compatible with features in the past versions.

For how long have I used the solution?

Actively, I would say three years and non-actively, maybe five years. I was working in the QA department, and I was reviewing and validating the main equipment with IBM Rational DOORS. So, I know the tool, but it took a bit longer before I start to work much more actively with IBM Rational DOORS.

What do I think about the stability of the solution?

We discovered some tech stability issues with IBM Rational DOORS Classic and did not convert to IBM. I'm not really convinced about the solution. Basically, IBM doesn't really support or doesn't want to improve IBM Rational DOORS Classic anymore. However, there are still a lot of customers who have been using this solution for years, some of them even for 13 years or so. 

How are customer service and technical support?

I'm not sure about the support for other solutions, but the problem is that they don't really want to invest any more in IBM Rational DOORS classic. It's quite easy for a technical person to customize and do benchmarking to identify the root cause and proposed solution, but I think that IBM is not going in that direction. So, I'm not really happy. 

They are quick at replying for sure. However, I'm not really convinced about the solution, so I would expect to have a technical person who is experienced and find solutions. 

When I discovered and reported a performance issue, I got a reply that it is a well-known problem. I never saw that issue in the report. It looks like some of the bug information is not accessible to everybody.

How was the initial setup?

I managed to install it without any serious or issues, so it was quite okay. I had a lot of exceptions at different moments, but I managed to find solutions on the web. 

What's my experience with pricing, setup cost, and licensing?

IBM is a bit too expensive in terms of pricing. Customers are paying a lot for the license, and the price is quite high for this kind of environment. It is quite high as compared to what we can get today with other solutions. 

Which other solutions did I evaluate?

I am validating this solution. I still have a lot of solutions that look promising, such as Jama and Polarion. 

I'm more concerned about the effort to extract the system and to train people. In the world of requirement management, usability is really important from a UAT factor. Some other solutions have a better user interface, and they are easier to understand than IBM Rational DOORS in general. Even though I have experience in IBM Rational DOORS and I'm quite familiar with DOORS concepts, I find other solutions, such as Jama or Polarion, easier to use.

What other advice do I have?

Our requirement is not for a huge database, just around 30,000 records. It's a shame that IBM Rational DOORS Classic is so slow in accessing such a small number of records. It's really new to the data architecture approach from the past, that is, from Telelogic.

In the new version, they no longer support Excel. So, we have to redo the whole configuration of the project, which takes a lot of time and energy. When I look at other solutions based on the results of the benchmark analysis, they look easier to work or install.

I'm also looking into the capability to export, and I got several issues with IBM, especially with the OSAC interface. There are some questions on the IBM website to assess whether it will really work or whether it is a limitation. Because it is not a well-defined limitation, you have to try. When you try and spend a lot of time and energy and do extra work, you find the limitations in what you can do, which makes it very slow.

In the past, IBM Rational DOORS was the best solution for me because it was the only one but today, people are not really attached to IBM Rational DOOR. They have to use it, but I'm not convinced that they're really attached to it.

I would rate this solution a five out of ten. It is complex, doesn't work as expected, and isn't easy to illustrate. I would expect IBM to have something better prepared, better integrated, and more compatible with I could do in the past.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM Rational DOORS
March 2024
Learn what your peers think about IBM Rational DOORS. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
769,599 professionals have used our research since 2012.
DOORS Expert at a healthcare company with 10,001+ employees
Real User
A stable solution with an easy initial setup, however, it's difficult to set the code
Pros and Cons
  • "The solution is stable."
  • "It's difficult to set the code on the solution."

What is our primary use case?

We primarily use the solution for governmental management.

What is most valuable?

The recommendation aspects of the solution are good.

What needs improvement?

It's difficult to set the code on the solution. 

The testing part needs to be improved, but they have too much legacy to move to the latest IBM versions. 

I do not believe there are any more plans for this product. It's now a legacy solution. They should just ensure that they keep the technical support they have in place to assist existing users.

For how long have I used the solution?

I've been using the solution for nine years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution isn't scalable.

Which solution did I use previously and why did I switch?

We previously used a different solution, but the change was the company's choice.

How was the initial setup?

The initial setup was complex.

What other advice do I have?

The solution can be used in the studio environment, but you need to manage it correctly.

I would rate the solution six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Systems Engineer at a comms service provider with 51-200 employees
Real User
Prioritizing and plan product delivery but be prepared for challenges with ease-of-use
Pros and Cons
  • "Makes good work of prioritizing and planning product delivery."
  • "It is a mature product that is stable."
  • "Overall, the user experience should be enhanced."

What is our primary use case?

The primary use for the product is requirements management. That is essentially prioritizing and planning product delivery.  

What is most valuable?

What I like the most is probably requirement traceability in configuration management.  

What needs improvement?

Usability and user-friendliness could definitely be improved as far as ease-of-use. The documentation could also be easier to use, I would say. Maybe, in general, they need to see things more from an end-user's perspective in their future development.  

For how long have I used the solution?

I am not using this product at my current company, but I probably have approximately 20 years of experience using DOORS (Dynamic Object Oriented Requirements System).  

What do I think about the stability of the solution?

DOORS is a very mature and stable product these days.   

What do I think about the scalability of the solution?

When it comes to scalability, I think it is a little bit expensive to get more users onboard. I do not think there are practical limitations to scaling the use, it just might be costly to take on additional licenses to scale.  

How are customer service and technical support?

We have used the product's technical support for some issues and we did have a positive experience with them. They were able to resolve the issues that we had in a reasonable amount of time.  

What's my experience with pricing, setup cost, and licensing?

It is not cheap. It is expensive to onboard additional licenses.  

What other advice do I have?

I would definitely recommend DOORS to people who need this kind of solution. You would probably need to have a reasonably large-sized project to use it because of the cost. But I can definitely recommend it if the need is there.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate IBM Rational DOORS as about a seven-of-ten, I reckon. What would need to be included to improve that score is probably cloud hosting.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user270897 - PeerSpot reviewer
CTO at a computer software company with 51-200 employees
Vendor
It's helped us with impact analysis and rich-text editing, but its integration into MS Word could use some improvement.

What is most valuable?

  • Traceability
  • Audit trail
  • Configuration Management for Requirements

How has it helped my organization?

  • Doing Impact analysis
  • Producing documents
  • Rich-text editing

What needs improvement?

Integration with MS Word.

For how long have I used the solution?

I've been using it for 15 years, and am also using it alongside Rational DOORS Next Generation 6.0.

What was my experience with deployment of the solution?

Replacing a word document is always hard.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

We provide it.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

I've tried many of them, and found that this one is the best.

How was the initial setup?

It depends on the organizations size and needs.

What about the implementation team?

We are a vendor and implement it for our clients.

What was our ROI?

Things are delivered to the customer on time, with less mistakes and missing features.

Which other solutions did I evaluate?

There are a few other requirements management tools, but none are at this level of solving complex situations.

What other advice do I have?

Make sure you know your pains before starting the process.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a business partner of IBM.
PeerSpot user
General Manager & Founder/consultant at a tech services company with 501-1,000 employees
Consultant
Can manage lots of requirements and handle large amounts of data, but the interface needs to be improved
Pros and Cons
  • "It is very customizable and easy to scale."
  • "The interface is not very user-friendly and has not evolved in a long time."

What is our primary use case?

I am a consultant and this is one of the solutions that my company uses to help our clients.

Rational DOORS is used to help our customers with system engineering. I use it to design complex systems like trains and cars. DOORS is used to collect all of the requirements for these big systems and then we try to organize the requirements. We make sure that the system functions in compliance with the requirements. 

How has it helped my organization?

Using this solution will streamline processes and generally improve the quality of them.

What is most valuable?

The most important feature is that it is able to manage a lot of requirements.

It helps to maintain global compliance during all of the stages of development. When you specify the functionality of the system, it is able to show that the system is compliant with the needs. Moreover, it is easy to maintain compliance based on the design.

This solution is able to manage a lot of data.

It is very customizable and easy to scale.

What needs improvement?

Implementing processes should be easier.

The interface is not very user-friendly and has not evolved in a long time. People like to have a nice tool that is up to date with the latest technology, and this is not the case with DOORS.

For how long have I used the solution?

I have been using IBM Rational DOORS for more than ten years.

What do I think about the stability of the solution?

Rational DOORS is very reliable compared to the other tools that I have used. It works very well.

What do I think about the scalability of the solution?

It is very scalable. You can start with a few sets of data and then add more as needed, so it's very scalable. It is also easy to customize and I am satisfied with it.

Depending on the project, we may have one or two people using this solution, all the way up to perhaps 50 people.

How are customer service and technical support?

I have never spoken with anyone at IBM's support.

Which solution did I use previously and why did I switch?

I have also used REQTIFY. 

How was the initial setup?

The initial setup is complex, although it is linked to the complexity of the project.

If you have something very simple then the setup will be straightforward but if you have something complex then it will be more difficult. For example, if you are designing a launcher to send satellites into space then you want to have enough information about it before you start the system. These systems are very expensive to develop, so you want to demonstrate that it will be of good quality and be able to handle the operations required to achieve the goals of the project.

It takes between one week and one month to deploy, depending on the requirements.

What about the implementation team?

I can perform the deployment myself, although sometimes we need to involve many people. There are engineers, quality teams, and validation teams. Many parts of the business can be involved in the deployment.

What was our ROI?

Because this is an expensive solution, if you want to realize ROI then you have to use it for big projects.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. Licensing fees are billed annually and there is no support included with what I pay.

Which other solutions did I evaluate?

There is another solution called Rational DOORS Next Generation that has a nicer interface and it is easier to use, but it is less scalable.

What other advice do I have?

The difficulty with implementing this solution is that you are asking the organization to change its processes. The important part is, however, that you are trying to improve the quality of the systems. You have to maintain the customer's vision and show that the goals will be reached, but done more efficiently. In the end, you have to give the customer every assurance that the work is done in its entirety.

This is a solution that I recommend. If people need to write specifications in the context of engineering then I think that this is the best solution on the market. If on the other hand, you want to manage requirements, then I don't think that it is an appropriate tool.

Similarly, DOORS is a good tool because you have to maintain compliance with all of the requirements during development. If you have a supplier with no needs or requirements then it is not at all an appropriate tool.

Overall, it is a good solution but they need to update the user interface. If they also lower the price then it would be perfect.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user364206 - PeerSpot reviewer
Principal Systems Architect at a manufacturing company with 1,001-5,000 employees
Vendor
The features that I've found most valuable are organization, trace, connection to other products via external links, and DXL.

What is most valuable?

The features that I've found most valuable are organization, trace, connection to other products via external links, and DXL.

How has it helped my organization?

It helps us to manage and track requirements for complex products. This allows for quick and easy safety certification.

What needs improvement?

It needs word processing captioning as well as references within a module.

For how long have I used the solution?

I've used it for 12 years.

What was my experience with deployment of the solution?

We had no issues with deployment.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

It has scaled for our needs.

How are customer service and technical support?

Customer Service:

Customer services is great.

Technical Support:

Technical support is also great.

Which solution did I use previously and why did I switch?

We used Interleaf and other tools, but they don't allow for easily readable trace and control.

How was the initial setup?

The initial setup was easy. It's easy to provide access to users.

What about the implementation team?

We implemented it in-house, though it does require basic knowledge of the tool.

What's my experience with pricing, setup cost, and licensing?

We've found that floating licenses work best.

What other advice do I have?

Don't use Citrix or a virtual environment to implement a global solutions. It causes problems when linking between tools.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user284166 - PeerSpot reviewer
Requirements Analyst - KSN Site Administrator at a aerospace/defense firm with 1,001-5,000 employees
Vendor
​It works better if your partners use the same tool, but it ensures full traceability.

What is most valuable?

  • Traceability
  • VRTMs

How has it helped my organization?

Requirements development, and doing everything from functional requirements to system requirements, means we can verify that there are no orphan or childless requirements, which ensure full traceability in a short amount of time using the available tools.

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It was very straightforward.

What about the implementation team?

It was done in-house.

What other advice do I have?

It's better if your partners use the same tool, which makes for better sharing of files and artefacts.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free IBM Rational DOORS Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free IBM Rational DOORS Report and get advice and tips from experienced pros sharing their opinions.