Most of the time, the technical support team does not provide us with the correct resolution, and as a result, we are compelled to resolve the issues on our own.

We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty responsive and knowledgeable about their products.

I would rate the technical support for the solution at ten out of ten.

Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get back in contact.

It's good.

It's good.

We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a SunSystems reseller with experience of both the product and the Oil & Gas sector in Africa. The customer service was very good.

Very good. We have reported very few technical errors since the implementation two years ago.

It depends on the module -

• Application studio is top notch with Inforxtreme
• OLAP server and office plus is average with Inforxtreme
• Import master is low with Inforxtreme (but all you need with this is the documentation, if it is not in there nothing more will help you)

I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an issue/report.

The level of customer services should be 75-80%.

Excellent 90%.

Customer service is at a moderate level.

Technical support is excellent.

4/5.