Oladélé  LIAMIDI - PeerSpot reviewer
Responsable Production Informatique at Nouvelle Cimenterie du Bénin sa
Real User
Top 20
Offers centralized monitoring and has good customer support
Pros and Cons
  • "Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features."
  • "Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface."

What is our primary use case?

We use the solution to monitor 200-300 equipment. 

What is most valuable?

Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features. 

What needs improvement?

Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface. 

For how long have I used the solution?

I have been working with the solution for eight years. 

Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
March 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response Expert is very stable. 

What do I think about the scalability of the solution?

My company has 200 users for the product. I rate its scalability an eight out of ten. 

How are customer service and support?

The tool's customer support is good. 

How was the initial setup?

Kaspersky Endpoint Detection and Response Expert's installation was easy. 

What other advice do I have?

I rate the product a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Ikw Ikw - PeerSpot reviewer
Head Of Technical Department at Secure Services Group
Reseller
A stable and scalable tool with a complex setup phase
Pros and Cons
  • "It is a scalable solution...It is a stable solution."
  • "I am not happy with Kaspersky's support since basic support is very cool unless you pay for some advanced support, in which you get better responses and feedback from Kaspersky's team."

What is our primary use case?

We use the solution for the new threat landscape since personal endpoints are not enough for protection. So customers are looking for, you know, endpoint detection and response. So they can centrally manage all endpoints and communicate data across every endpoint that they have on the network. So we have been using, like, the normal endpoint detection, endpoint protection. And after that, we deployed EDR and Azure for a few customers, which are kind of separate products. Actually, the experience was not that great in terms of the approach to EDR for Kaspersky because it wasn't one product. It's two different products that are working together. They kind of integrated, like, two products integrating with each other. But the performance and the administration become a headache for the administrators.


What needs improvement?

In terms of the protection itself, Kaspersky has been doing a great job. It's just the approach, the technology itself, performance, and impact on the systems it's protecting, that are more of a concern. The concern is significant, especially when compared to alternatives that are more lightweight and available on a cloud platform. So, the aforementioned areas should be considered for improvement.


For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response Expert for two years. My company is a reseller of Kaspersky. We have been working with Kaspersky for almost ten years now.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. I recommend the solution for small to medium businesses since its deployment and management are complex and bigger enterprises could go for cloud-based or move towards the next-gen solutions rather than Kaspersky.


How are customer service and support?

I am not happy with Kaspersky's support since basic support is very cool unless you pay for some advanced support, in which you get better responses and feedback from Kaspersky's team. In my opinion, right from the start, they should offer good support.

How was the initial setup?

The solution's initial setup process was complex when considering that it's just to get in the integration right from the start .So, there have been some issues where we had to contact Kaspersky and have the engineers work it out for us. So, it could have been a much simpler way to do it. The deployment process took two weeks with the help of three to four engineers who normally handle such stuff.

What about the implementation team?

Kaspersky helped us with the implementation part.

What's my experience with pricing, setup cost, and licensing?

Kaspersky's pricing is very competitive when it comes to comparison with the other solutions.

What other advice do I have?

Overall, I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
March 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
CISO at a wholesaler/distributor with 1,001-5,000 employees
Real User
Top 20
Has good stability and efficient machine-learning features
Pros and Cons
  • "Its customer service is quite good."
  • "They should include XDR features in the solution."

What is our primary use case?

We use the solution to create a test scenario for detecting a potential threat in the network.

How has it helped my organization?

The solution's cybersecurity policies help us protect some extensions of the primary documents in case of a ransomware attack. Also, in case endpoint servers get compromised, it protects them. Thus, we can manage exclusive and essential extensions for systems using it.

What is most valuable?

The solution's most valuable feature is machine learning. It monitors the traffic and events to detect suspicious activity.

What needs improvement?

They should include XDR features in the solution. It would help us collect data metrics from different endpoints. Thus, we could identify the origin of the ransomware or malware attacks within the network. Also, they should include sandboxing features.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

I rate the solution's stability an eight.

How was the initial setup?

The solution's deployment process involves configuring the network and changing the active directory. The most challenging part here is opening specific ports and blocking or allowing certain services through firewall settings.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is reasonable compared to other vendors.

What other advice do I have?

I suggest a cost versus-benefit analysis to others while looking for EDR and XDR solutions. Considering the advantages of Kaspersky, it offers patch and vulnerability management. It takes time to deploy initially. But once you deploy it correctly, you will get a lot of features. I rate it as an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security engineer at ARCEP Togo
Real User
Top 5Leaderboard
Fast with good performance but needs more integrations
Pros and Cons
  • "The pricing is decent."
  • "We'd like more integrations to be available in the future."

What is our primary use case?

We primarily use the solution for security. We use it between businesses to protect endpoints.

What is most valuable?

The solution is very fast.

The EDR is quite helpful.

It is stable. The performance is good.

Overall, it works very well.

It's good for blocking threats.

Technical support is excellent.

It is scalable. 

The pricing is decent.

What needs improvement?

When I have the protection of my terminal or device, I don't have a problem. I haven't had any issues.

We'd like more integrations to be available in the future.

For how long have I used the solution?

We've been using the solution for two months. 

What do I think about the stability of the solution?

The stability and performance are very good. There are no bugs or glitches, and it doesn't crash or freeze. It is very stable. 

What do I think about the scalability of the solution?

The solution is quite stable. We have the advanced version, and there is a possibility to upgrade as necessary.

We have close to 100 people using the solution. We do not have plans to increase usage. We are a small enterprise. We'd only increase the usage if the number of resources increases.

How are customer service and support?

We have used technical support. They are very reactive and experienced. 

Which solution did I use previously and why did I switch?

We did use any other EDR solutions. We also have experience with Norton, for example. The experience was not positive.  

How was the initial setup?

My understanding is that the solution is easy to set up. However, I did not participate in the setup. 

It took two days to deploy the solution. 

In terms of planning, we are looking to fully deploy it in the next two months.

We have about ten technical people that can handle deployment and maintenance tasks. We had two main people managing it, and others handled the systems and network. 

What about the implementation team?

We did not need a consultant. We had an integrator handling the setup, and it was easy to deploy it. Typically, it can be handled by a technical team. 

What's my experience with pricing, setup cost, and licensing?

We have a license that covers 100 people. We have a license that we pay yearly. We generally pay for two years at a time. 

The licenses are affordable. 

What other advice do I have?

I'm an end-user. The solution is new to me. I'm not sure of the version number we are using.

I'd recommend the solution to others. We plan to integrate it with more things and help control more devices. We'll integrate it with our network assessment devices as well.

I'd rate the solution seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Real User
Top 5Leaderboard
You can get more advanced features than their standard solution and only spend slightly more
Pros and Cons
  • "We compared Kaspersky and Trend Micro. The latter is significantly more expensive. That's the main difference."
  • "If a customer wants to use Kaspersky on-prem, they'll need to spend a lot on the hardware. Their server must be strong because EDR is a heavy product. You need excellent hardware to run it. It might make sense to deploy the solution in the cloud. If they add features, it will only make the product heavier and increase the hardware costs."

What is our primary use case?

Kaspersky EDR is an advanced version of the company's standard security solution that provides some enhanced detection and response features. Cost-wise, it's not much more than their other solution. 

Kaspersky is trying to push clients to adopt EDR because they plan to consolidate everything into one solution. EDR incorporates all the features available in Kaspersky's other products. 

What needs improvement?

If a customer wants to use Kaspersky on-prem, they'll need to spend a lot on the hardware. Their server must be strong because EDR is a heavy product. You need excellent hardware to run it. It might make sense to deploy the solution in the cloud. If they add features, it will only make the product heavier and increase the hardware costs. 

For how long have I used the solution?

I have used Kaspersky EDR for about three years.

What do I think about the stability of the solution?

I rate Kaspersky EDR seven out of 10 for stability.

What do I think about the scalability of the solution?

I rate Kaspersky EDR seven out of 10 for scalability.

How are customer service and support?

I rate Kaspersky support eight out of 10. It depends on your SLA. You need to wait in line with standard support, but you get help immediately if you purchase business support.

How would you rate customer service and support?

Positive

How was the initial setup?

I wouldn't say that Kaspersky is a walk in the park to install, but it isn't too complex. Anyone with a little training and knowledge can install and configure it. 

What's my experience with pricing, setup cost, and licensing?

I rate Kaspersky EDR seven out of 10 for affordability. Kaspersky EDR isn't cheap, but it shouldn't be out of reach for most medium-sized enterprises. It is a small price jump from their advanced endpoint security solution. Small companies may not be able to spend that much. It should be within the budget of any company with more than 300 employees should.

Which other solutions did I evaluate?

We compared Kaspersky and Trend Micro. The latter is significantly more expensive. That's the main difference. 

What other advice do I have?

I rate Kaspersky EDR eight out of 10. It's one of the top three solutions, but it isn't my No. 1. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Sales Account Manager at a security firm with 11-50 employees
Reseller
Top 5Leaderboard
Provides inbound and outbound scanning, data loss protection, and encryption
Pros and Cons
  • "Encryption is the most valuable feature. It creates an encryption tunnel from your location to the delivery address."
  • "It's not a simple implementation."

What is our primary use case?

It's our primary, go-to product for email security. It covers our inbound and outbound mail. If somebody clicks on a bad link inside your company, it will automatically stop them from using that email to spread the rest of the phishing attempts. It checks outbound emails, not just inbound.

The solution is deployed on the cloud.

There are about 12 users in my organization. 

If we get a new employee, we'll buy another license. Otherwise, we don't have plans to increase usage. It scales with the amount of staff that we have.

How has it helped my organization?

It doesn't matter from where you log in, you're going to go through the Barracuda gateway. It will protect and filter any incoming mail. There's also a sandboxing feature. If Barracuda picks up something that's a little bit fishy, it will detonate it in the sandbox.

If it's not malicious, it'll pass it on. If it is malicious, it'll just quarantine it. The nice thing is that sometimes Barracuda doesn't know if the mail is good or bad for you. It gives you the option to allow delivery or to block delivery of that particular kind of mail.

If someone is trying to send you mail but is being blocked by your gateway, you can go into your Barracuda portal, see the last mail that came in, and you can choose from different options: allow/don't allow, deliver, once only, block user, or whatever the case may be.

In some cases, we can also restrict it, but only the admin can do that. If you have a problem and one of your clients can't send you mail, you need to contact the admin IT manager and tell them that you're expecting mail from a certain email address but you've been blocked. He will then allow the delivery of that. It gives you control over what gets delivered to your end users from an IT manager's point of view.

What is most valuable?

Encryption is the most valuable feature. It creates an encryption tunnel from your location to the delivery address. It's like a tunnel that can't be broken so that your mail can't be intercepted anywhere along the line. When you're using Barracuda as a gateway, your mail is guaranteed to be delivered as it was sent.

The other nice thing about the solution is that it's an archiver, which most companies need for compliance.

For e-discovery, a lot of legal companies need certain documents and for emails to be kept intact as they were sent. It acts as a paper trail.

What do I think about the stability of the solution?

It's pretty stable. It's older than Mimecast. The management tool is web-based, so it's also convenient.

It's managed on Barracuda Cloud Control. It covers spam, email viruses, email malware, phishing, undelivered mail, unsecured emails, and denial of service attacks. It's agentless and because it's an all-in-one product, it covers basically everything.

What do I think about the scalability of the solution?

I would rate the scalability as 10 out of 10.

How was the initial setup?

The difficulty of setup will depend on the number of users. It's scalable with the amount of users that you have. Setup with 1,000 users will obviously take longer than 10 users.

There is a labor cost involved in implementation. It takes about seven hours to deploy. There are a lot of different aspects involved in setup. It's not a simple implementation.

Once implemented, it's easy to maintain. Once the setup is done, it's fairly easy.

If you've given all your users rights, they can decide what mail comes through what doesn't. This makes an IT manager's job a lot easier. If you've kept the retention and everything needs to come through the admin or IT office but you send the alerts to the customer, then it's going to be pretty intensive depending on how many users you have.

What's my experience with pricing, setup cost, and licensing?

The solution isn't the cheapest considering what you get. I would rate the pricing as seven out of ten.

The cost depends on what features you want. If you want to add advanced email security and compliance, advanced threat protection, cloud archiving services, and data loss protection, then there will be an additional cost.

What other advice do I have?

I would rate the solution as nine out of ten. 

I would recommend complete compliance for most customers because it offers you email security services. It provides inbound and outbound scanning, blocking, and sandboxing.

It gives you data loss protection, encryption, and link and typosquatting protection. It also gives you advanced threat protection and cloud archiving services. That is all-in-one email protection.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Sarfaraz Hussain - PeerSpot reviewer
System Administrator at NCCPL
Real User
Top 10
Fabulous range of features not available elsewhere
Pros and Cons
  • "Has some great features not available elsewhere."
  • "The solution lacks DLP."

What is our primary use case?

We are users of this solution and I'm a system administrator and lead manager of the Kaspersky EDR solution in my company. 

What is most valuable?

In my opinion Kaspersky is the best product on the market. It's very easy to handle, user-friendly and they provide a lot of features that are difficult to find in other endpoint solutions.  Kaspersky provides great features and endpoint protection. 

What needs improvement?

The only problem we have with the solution is that DLP is not a part of it. It's particularly relevant for those working in financial markets, especially in Pakistan where it's deployed in banks. DLP would make EDR a complete package. The lack of DLP is the main reason that our company is moving away from Kaspersky EDR. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

It's very stable and I haven't faced any issues.

What do I think about the scalability of the solution?

The solution is very scalable. We have approximately 300 users in the company. 

How are customer service and support?

We've had many interactions with technical support. We use the online Kaspersky company portal to raise tickets, and the staff are very knowledgeable technically and very professional. In so many ways, and so many queries I was in coordination with them directly. The email support is also very good. 

How was the initial setup?

The initial setup is very simple and there were no issues with deployment. 

What's my experience with pricing, setup cost, and licensing?

Kaspersky offers a very budget-friendly licensing model that is a complete package and is suitable for small, medium or enterprise organizations. McAfee, for example, has a much more costly license.

Which other solutions did I evaluate?

I've looked at other solutions including McAfee and most offer the same level of endpoint protection. Kaspersky provides additional features that other products don't have.

What other advice do I have?

I'm very satisfied with this product overall and I rate it 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sidinei Mancini Junior - PeerSpot reviewer
Information Security and Support Coordinator at St Marche
Real User
Top 5
Provides reports and helps us with our servers
Pros and Cons
  • "The most valuable features are the reports."
  • "We would like to have better strategic information."

What is our primary use case?

We primarily use this solution for users, servers, and services that we have implemented in our company.

What is most valuable?

The most valuable features are the reports.

What needs improvement?

There are no issues with this solution. However, we would like to have better strategic information. We currently have tactical, and it's hard to make strategic decisions based on what it delivers.

In addition, we have about 600 users using this solution.

For how long have I used the solution?

We have been using this solution for over four years. It is deployed on-premises.

How are customer service and support?

I rate the technical support a six out of ten because the support depends on the type of contract we have. We have a special contract, so we just need to submit a case and get a response within 24 hours.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are annual.

What other advice do I have?

I rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.