Network administrator at a healthcare company with 1,001-5,000 employees
Real User
Top 20
Good pricing and a decent security solution for helpful centralized monitoring
Pros and Cons
  • "We have a central console and from there you can monitor all workstations via an agent."
  • "It does not cover all of our security issues."

What is our primary use case?

We primarily use the solution for security.

What is most valuable?

Overall, the solution is okay.

We have a central console and from there you can monitor all workstations via an agent. The agent is installed on workstations and servers and after that, the agent can contact the central server from which we can see all of the information. We can see if the antivirus has been updated, if the solution has been detecting anything, or if there are any issues, for example. 

The pricing is very good. It's quite cheap. It might be one of the least expensive. 

What needs improvement?

It does not cover all of our security issues. It's not a complete security solution. We'd like something like CrowdStrike Falcon. We'd like the same features as CrowdStike. If they can have even better features than CrowdStrike in the future, it would be better.

The solution lacks EDR features.

What's my experience with pricing, setup cost, and licensing?

The solution is cheaper than other products. However, it's not as complete. 

Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
March 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Which other solutions did I evaluate?

We are looking to evaluate CrowdStrike. We understand that that solution covers more features.

What other advice do I have?

I'd rate the solution eight out of ten. It's a good product, however, it does not cover enough for us. We need something more expansive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Scrum Master at Inalpie Enterprise
Real User
Top 5
An easily scalable solution that provides very good security features
Pros and Cons
  • "We particularly appreciate how scalable this solution is, as we often need to increase our end-user numbers."
  • "The license prices for this solution are quite high."

What is our primary use case?

We mainly use this solution for end user data protection, and cloud security.

What is most valuable?

We particularly appreciate how scalable this solution is, as we often need to increase our end-user numbers.

What needs improvement?

The license prices for this solution are quite high.

For how long have I used the solution?

We have been using this solution for four years.

What do I think about the scalability of the solution?

We have found this solution to be easily and quickly scalable.

How are customer service and support?

The technical support for this solution are very quick to respond when we raise issues with them.

Which solution did I use previously and why did I switch?

We were using a different product previously, but switched to this solution because it has all of the features that we require.

How was the initial setup?

The initial setup for this product was very straightforward. However, deployment times will vary, depending on which client we are working with, and their particular requirements.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
March 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
769,976 professionals have used our research since 2012.
Worku Bayu Kebede - PeerSpot reviewer
Pre-Sales Engineer at DeliverICT
Reseller
Top 10
Great for high-end security but end-user documentation needs improvement
Pros and Cons
  • "The solution provides high-end security that is critical for financial institutions and bankers."
  • "Documentation needs to be simplified and improved so that it provides good product awareness for end users."

What is our primary use case?

Our company uses the solution to provide security protection for clients in higher education and in the Ethiopian financial industry such as bankers and microfinance. 

What is most valuable?

The solution provides high-end security that is critical for financial institutions and bankers. 

The interface is intuitive with no issues. 

What needs improvement?

Documentation needs to be simplified and improved so that it provides good product awareness for end users like the documentation provided by CheckPoint. 

Vouchers and training should be offered to enhance the solution's reachability. Certification exams should be accessible and priced reasonably. 

For how long have I used the solution?

I have been using the solution for one year. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Technical support is good and provides well-documented materials. 

How was the initial setup?

The setup and installation are not complicated. 

What about the implementation team?

Our company implements the solution for customers. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive in comparison to CheckPoint and Fortinet. 

Our company purchased a three-year license that included a warranty and technical support. 

Which other solutions did I evaluate?

Our company is moving to CheckPoint because we are the only premium partners in East Africa so that increases our market value.

We also like FortiEDR for endpoint securities. 

What other advice do I have?

I recommend trying the solution because of its security sensitivities. 

I rate the solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Information Security Officer at a financial services firm with 51-200 employees
Real User
Helped us prevent ATM looting
Pros and Cons
  • "My impression of the stability of this solution is good. We have not had any issues with stability."
  • "I would like to integrate Kaspersky with my Log Collector SIEM. Right now that's not possible."

What is our primary use case?

We use Kaspersky for our cash machines, 200 of which we have around the country. We use it to control the USB ports so nobody can use them without authorization from the owner. 

Currently, we implementing a new use case concerning our response when we get an alert.

What is most valuable?

In the past year, many banks have seen cases of ATM looting. We wanted to prevent that, which is why we implemented Kaspersky Endpoint Detection and Response. We are a bank and we haven't had any issues like the orders. Kaspersky helped us a lot. It helped up prevent unauthorized USB port usage. 

What needs improvement?

I would like to integrate Kaspersky with my Log Collector SIEM. Right now that's not possible. 

Kaspersky Endpoint Detection and Response could also introduce a way to make working in teams more accessible. At the same time, it would be interesting to see them explore artificial intelligence solutions. 

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

My impression of the stability of this solution is good. We have not had any issues with stability. 

What do I think about the scalability of the solution?

We have not had any performance issues and our board really likes the solution. Our facility and technical support teams use this solution as they manage the cash machines. 

How are customer service and technical support?

I think they are good and we haven't had any problems with them. We haven't had any critical issues that would have required us to call the US technical support of US; we have only been in touch with local technical support.

Which solution did I use previously and why did I switch?

We previously used Sophos, Crowdstrike, and Microsoft Defender. The most important reason we transitioned to Kaspersky is the agent that is installed in the end points on the cash machine. The Kaspersky agent is really soft. With the others, we noticed that their agents would stop, so that made a big difference.

What about the implementation team?

We used three or four people to deploy and maintain the solution. 

What's my experience with pricing, setup cost, and licensing?

Our current monthly costs are $1,000. 

What other advice do I have?

You have to be really informed about the process of using this tool before deploying. With our use case with the cash machines, for example, implementing the white list could have been really hard work for us if we had not had previous experience with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at ISJD
Real User
Top 20
Stable and straightforward installation
Pros and Cons
  • "Kaspersky Endpoint Detection and Response is a stable solution."
  • "There is a problem with the solution, it came from Russia and we are looking for a replacement."

What is our primary use case?

I use Kaspersky Endpoint Detection and Response for security protection for our endpoints for the users.

What needs improvement?

There is a problem with the solution, it came from Russia and we are looking for a replacement.

For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response for approximately two years.

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response is a stable solution.

What do I think about the scalability of the solution?

I have found Kaspersky Endpoint Detection and Response not to be scalable.

We have approximately 700 users using the solution. We do not have plans to increase usage. We are looking to switch solutions.

Which solution did I use previously and why did I switch?

We were using Panda Antivirus previously.

How was the initial setup?

Kaspersky Endpoint Detection and Response's initial installation were straightforward. To installation of the solution on the end-users systems takes 10 minutes. However, from the console, it is a little more time, approximately two days to configure.

What about the implementation team?

We only needed one person for the implementation and support of the solution. We had some support hours from the vendor if needed.

What's my experience with pricing, setup cost, and licensing?

We were on a three-year license to use Kaspersky Endpoint Detection and Response. The price could be better.

What other advice do I have?

I would not recommend this solution to others. We are moving to different solutions.

I rate Kaspersky Endpoint Detection and Response an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vice President at Abacus Consulting
Real User
Top 5Leaderboard
Helps us to protect from hacking, trojans, malware, and phishing
Pros and Cons
  • "I like the tool’s response to malware and trojans."
  • "The product should release more frequent updates. The tool needs to improve its scalability as well."

What is our primary use case?

The tool helps us to protect from hacking, malware, phishing, etc.

What is most valuable?

I like the tool’s response to malware and trojans.

What needs improvement?

The product should release more frequent updates. The tool needs to improve its scalability as well.

For how long have I used the solution?

I have been using the solution for three to four years.

What do I think about the stability of the solution?

The solution is stable and I would rate it a nine out of ten.

What do I think about the scalability of the solution?

The solution is scalable and I would rate it an eight out of ten. My company has around 500 users for the solution. We plan to increase the number of users. In the next two to three years, the number of users will be doubled.

How are customer service and support?

I didn’t encounter any issues hence haven’t contacted tech support yet.

How was the initial setup?

The tool’s setup is straightforward. The setup gets completed within a day.

What about the implementation team?

We did the solution’s deployment in-house.

What was our ROI?

We have seen ROI with the solution’s use.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is okay.

What other advice do I have?

I would rate the overall solution a nine out of ten. One IT administrator is enough to manage the solution. You need to regularly update the solution. If you don’t update regularly, then you will have more chances of encountering security threats. You need to also refrain from using unknown software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mohammed-Yaseen - PeerSpot reviewer
System Engineer at Tejoury
Real User
Top 10
Stable, flexible, and well-priced solution
Pros and Cons
  • "Version 14.0 comes with an SQL database, which gives great flexibility on control, reviewing logs, and viewing history."
  • "There are some issues with EDR's web policy blocking sites that are marked as exceptions."

What is our primary use case?

I mainly use EDR to scan publicly-hosted servers and ensure they get automatically segregated upon detection of any threat.

What is most valuable?

Version 14.0 comes with an SQL database, which gives great flexibility on control, reviewing logs, and viewing history.

What needs improvement?

There are some issues with EDR's web policy blocking sites that are marked as exceptions. Also, recently, some policies have been getting disabled automatically. In the next release, EDR should include a web plugin.

For how long have I used the solution?

I've been using EDR for two years.

What do I think about the stability of the solution?

We haven't had any issues with EDR's stability and have had full uptime over the last two years.

What do I think about the scalability of the solution?

EDR is scalable - we've used it for 500 workstations.

How are customer service and support?

Kaspersky have stopped providing free support, and their default support is only available on weekdays.

How was the initial setup?

If you have all the installers downloaded and prerequisites ready, EDR can be deployed within an hour or two.

What's my experience with pricing, setup cost, and licensing?

EDR is priced on the cheaper side. Licensing for EDR is available on a yearly basis for around 80 SAR a year.

What other advice do I have?

EDR is a very good tool that can be used for a large user base without lag. I would rate EDR eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Founder & CEO at CID Infotech
Real User
Valuable endpoint protection, stable, but scalability could improve
Pros and Cons
  • "The most valuable feature is endpoint protection."
  • "The solution can improve by providing automatic fixing of vulnerabilities and reducing the resources used in the server component and endpoint agent. They are very bulky and use a lot of CPU, memory, and hard drive resources."

What is our primary use case?

This solution is used for network security.

What is most valuable?

The most valuable feature is endpoint protection.

What needs improvement?

The solution can improve by providing automatic fixing of vulnerabilities and reducing the resources used in the server component and endpoint agent. They are very bulky and use a lot of CPU, memory, and hard drive resources.

For how long have I used the solution?

I have been using Kaspersky Endpoint Detection and Response for approximately six years.

What do I think about the stability of the solution?

Kaspersky Endpoint Detection and Response is stable.

What do I think about the scalability of the solution?

I have found this solution not to be scalable.

Our clients that are using this solution are small-sized businesses.

How are customer service and technical support?

The technical support for this solution is not good. They do not have the availability of resources.

How was the initial setup?

The installation is very easy.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be reduced.

What other advice do I have?

Those wanting to implement this solution have to understand that fine-tuning and adjusting their policy plan has to be a regular activity.

I rate Kaspersky Endpoint Detection and Response a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.