Litmos Reviews

We have a workforce of approximately 300 people plus a few hundred contractors who periodically work for us. We use this LMS platform to deliver all of our induction training and track other training done in person and online.

Litmos has an excellent user interface. It's well designed and intuitive. It also has a great content engine. I'm one of the admins, so I create content in the system and use that to produce courses. We make our own training content and credit records. They recently added a new feature called the Course Content Creator, and I'm a big fan. I also like that Litmos lets you record online and face-to-face training so you can create what they call Instructor-led Training Events (ILT). 

It has a powerful scheduling system in it as well. You can set these training sessions up and it makes a calendar, so people can book their own training events. I can create an event where I announce I've got a classroom with 16 seats available, and people can book. If those 16 seats are full, it will tell them the event is full and they can try the next one. 

The reporting could be improved. When we first subscribed to Litmos, it had a great reporting engine, but SAP altered it. Some of the changes have reduced the ability to extract reports from it. It's excellent for live data, but it can be tricky when I want to get a report. 

I've been using Litmos every day for the past three years.

Litmos is pretty stable. We had one issue a few weeks ago. There was an error where some training records weren't recorded correctly. One of our guys raised a ticket, and it was fixed within 48 hours. 

That was a pretty major error in the system. I'm not sure what went wrong, but I remember seeing the email about it. SAP had it fixed by the time we raised it with the support team. That was the only significant event we've had in two and a half years.

Litmos is highly scalable. We can keep adding users, and it doesn't care. We can build teams inside it and redefine them without any drop in performance. I've got 5,689 users that have passed through the system, but they're not all active. 

According to the home dashboards, I've got 3,914 active users. That means a user has logged in during the last 12 months. However, if we look at our monthly billing schedule, we'll probably find 300 or so. It bills according to the active users in a given month.

We are already using Litmos extensively, and we plan to expand usage. We've got some sister companies, and they all will be using this. The number of registered accounts has gone up from hundreds to thousands. So clearly we've started doing that. 

A component of scalability is what they call "themes." When I log in, I see my company theme and can create a theme inside this for our other sister company. They see their company logo, data, and information, not mine. It's actually a strong piece of scalable functionality that we can share among our businesses. They see something different even though it's one large platform. It allows for that stability and uniformity of design.

SAP support is pretty good. There's a link built into the solution to contact support. We had one major issue, and they responded quickly, but I've been included in other minor problems. When we ask for information, they provide it fast. We have a service-level agreement that comes with this platform, and they've abided by it. They respond to critical issues in hours and fix them within days. So far, the technical support has lived up to our expectations. I have no complaints.

Setting up Litmos wasn't difficult. We were using this product when it was called Learning Seat, so we had a history with the business. However, it was a more basic version of this platform. When we migrated into this current version, I gave them a huge spreadsheet with my columns of data, and it was quick. 

It took a couple of weeks to deploy, but the actual deployment was quite slick because it's an out-of-the-box solution, so we made few changes. The three administrators were given some training on using it and putting our data in there.

We turned it on, and away we went. We also purchased access to the content library that comes with this particular product, and Learning Seat has its own content. As soon as I created our user base, we had instant access to the full suite. We could choose courses at our leisure and start designing programs within the platform itself.

I deployed Litmos by myself or I was the main point of contact. I had some people help me with my datasheets. It was something that a single person could have done, but I had three people on my team. It was actually very little work from our end.

We gave ourselves a few weeks to do it. Litmos just turned it on and said, "Here you go. It's now yours." It was there instantly. They gave us a URL and login credentials. I started adding my own content after that.

Once it was turned on, it was technically active, and we could start using all the Litmos content. We spent another month adding our own internal content because we have our training history that we wanted to import into it. That isn't a limitation of the platform; that was just the migration process that we had to go through internally. The platform itself was active on the day that they clicked the switch. We had a soft live quickly and we a hard live, where we released it to our staff about a month later.

We deployed it ourselves, but the vendor handles the maintenance. They send us emails when there is downtime for scheduled maintenance. It's once a month or every couple of months. They always schedule at a low use period. We have no maintenance requirements whatsoever. This is a straight-up subscription.

It's a little hard to quantify, but we've seen a return because Litmos has increased the speed of onboarding people. We used to do entirely face-to-face training, so we could only fit so many people in a room. People can self-register utilizing this platform.

A person who intends to work at our business can log themselves in and do their induction before showing up at our sites. By the time they come to us, they're already fully inducted and can start more quickly. It saves time spent in the classroom as well as the cost of paying someone to deliver training and mark the assessment. 

Litmos' price is pretty average. It's an active user subscription, so we only get billed for active users each month even though there are thousands of users in there.

When we first purchased our subscription, we underestimated how many people we would have within a billing period. We had to adjust that in the first six months. I can't remember the exact numbers, but they charge a per user rate for a certain number, and you get a discount as the number of users goes up. It scales, which is a fairly reasonable way to build a pricing model.

We bundled the user and content subscription, so if it was $5 per user for the platform, we might pay $6.50 per user to get all the content. There's a gold standard and a platinum standard. We purchased the higher one because we thought the value of that extra $1.50 per user was worth it. That gave us access to the content as well as the platform. 

We get all content, and it's updated all the time. It's automatic, so we don't have to request it. It's a good setup, and there are no additional costs. If we had chosen the platform only, we would need to purchase the courses we want individually. We've opted to go with the rolling subscription that includes content.

I was given free rein to pick a learning management system. I'd used an earlier version of this platform, so I contacted Learning Seat, which then put me in touch with SAP Litmos. I also looked at a few other LMS platforms because due diligence requires us to evaluate at least three vendors for any decision. I looked at three vendors' functions, features, and price models, and we settled on this one because of a nice, intuitive dashboard and platform.

It had a lot of content already there. The content included in this subscription is Australian Legislative Content. That was a fairly important element for us. Some of the other providers had content, but it wasn't Australian-based content. It was American or English. Litmos has those as well, but it has specific Australian legislation training.

I rate SAP Litmos eight out of 10. I would give it a 10 if SAP improved the reporting engine. It's a powerful system. 

My advice to prospective users depends on what you plan to do with it. There are two ways you can use it. You purchase the premade content or add your own. If you're going to use your own content, you need to have training design in your portfolio because it has strong SCORM-compliant training material. 

You need to be computer savvy because it's an IT-based solution. The admins must be training professionals. That's what I am. I'm the main administrator of this system, and one of the training advisors or I was when we purchased it. Our IT department provides infrastructure support, but I run the system together with two training advisors because that's who it's designed for.

We are a solution partner for SAP Litmos. We assist our clients using Litmos as their LMS, specifically for sales training. This includes establishing a learning path, providing education on the latest technologies or completing mandatory training relating to security compliance. The support we provide to our clients using this solution includes implementation and customization.

The dashboards for this solution could be improved as they are not of the same standard and detail as those seen in Power BI. The graphics for the reporting could also be improved.

Secondly, it would be useful to have more exposure to the code to complete heavy customization. Currently, SAP Litmos do provide some customization, but it is very basic. As a service partner, we have to do a lot of customization but need assistance from the SAP team.

When it comes to encouraging learners to take certain courses using Litmos, it would be useful to have a more effective way to encourage learners to get started using notifications. This does exist in Litmos but is not very effective. 

A useful additional feature would be to provide weekly progress reports for learners to highlight what courses have been completed and what still needs to be done. A second useful feature would be to receive calendar invites for updates or ILT codes when they are published to the system, so we know when to enable new options for our clients. 

We have been using this solution for four years.

This complete product is highly scalable. Licensing is not based on number of total users on the system but rather only on active users. Litmos only charge for the number of users engaged in training. This is what makes this solution ideal for scale.

The initial setup of the solution and onboarding new users is straightforward. 

There are three different pricing models. One is only to use the platform and to add your own learning material. The second plan includes the learning management system plus 2000 plus pre built courses on different areas including leadership, software skills, HR and IT related training. The third package allows you to integrate the system with tools such Salesforce or other CRMs. 

Overall, I believe this system is good value for money.

I would advise those considering using this solution to think of SAP Litmos not just as a learning platform, but as an overall HRMS solution. They should consider their other existing systems such as their CRMs to work out how information will be synced. 

Secondly, it is important to consider how a company operates geographically and how many stencils they might need. This is because the customization or the branding of the company within Litmos will vary. They might have to go for different stencils for different geographical locations. 

Finally, it is important to understand the actual requirements of the training they want to provide. Litmos is certainly suitable for the training of in-house employees or vendors.

I would rate this solution a nine out of ten. 

We use it as a common learning management system for our requirements including content learning, courses, and some learning paths. We also use it for mandatory study content for all our employees. Finally, we occasionally use it as an onboarding model. Our company is based in Estonia and we are partners with SAP. 

As a user and administrator, I think Content Author is valuable because it removes the need for a third-party solution to create content in the best way possible. It's nicely structured and allows you to create content within a system. Another very useful feature is gamification which deals with all functionalities related to rates and board leaders and keeps people engaged and competitive. The product doesn't require a lot of manpower. 

The solution lacks a variety of language options. Even though most people here speak English, the solution would be more user-friendly and more attractive to customers if there were additional language options.

I've been using this solution for 18 months. 

We haven't had any issues regarding the stability of the system. There may be some small things, but they are mostly regarding customized functionality.

I don't see any issues with scalability but we are a relatively small company with only 20 end users. 

I've had to contact the support team several times. Some of our issues were not answered because, as I understand the way things work, SAP collectts queries and if they receive several similar queries, they transfer the issue to the development team. We still don't have solutions for some of our problems. 

Neutral

Compared to other learning management models such as SuccessFactors, deployment of Litmos is very easy and takes a maximum of one week, and often as little as a day or two. A huge benefit is that the product comes with off-the-shelf content so there's a lot of information provided. For an English-speaking organization it's worth getting the content along with the system.

Deployment time really depends on the functionality required. There's a difference if you're looking for a simple password username access or require some kind of integration. For basic functionality like team structure and aligning the content with certain teams and team members, implementation takes about a week. If customization is required, it will take longer. 

There is a negotiation process around licensing but the starting point is approximately five euros per license, per month. The more licenses you have, the cheaper it becomes. The cost is reasonable even though the English content is not relevant to us. But if you're talking about functionality options for creating content, then the cost is reasonable.

We were recently informed that SAP has sold Litmos and that will go into effect in December 2022. It has created some uncertainty as we don't know what to expect in terms of services that the company will continue to provide or changes that might occur. That aside, the functionality is fine and there are no problems. 

There are insufficient options that would make this solution more user-friendly so I rate it eight out of 10.