it_user511632 - PeerSpot reviewer
Owner with 51-200 employees
Real User
By installing pfSense and configuring load balancing and limiting bandwidth, we now have a reliable and stable connection.​
Pros and Cons
  • "Routing, load balancing, Traffic Limiter and queues. Since this company relies on an Internet connection, having these features is a must."
  • "Reporting and real-time monitoring, since I'm used to Watchguard's reporting features, it would be nice to have an embedded solution for reporting."

What is our primary use case?

Primary we use it for bandwidth limiting and load balancing our ISPs. And Pfsense excels doing that. 

How has it helped my organization?

We had two ISPs, and still our Internet connection was awful. By installing pfSense and configuring load balancing and limiting bandwidth, we now have a reliable and stable connection.

What is most valuable?

Routing, load balancing, Traffic Limiter and queues. Since this company relies on an Internet connection, having these features is a must.

What needs improvement?

Reporting and real-time monitoring, since I'm used to Watchguard's reporting features, it would be nice to have an embedded solution for reporting. 

Buyer's Guide
Netgate pfSense
April 2024
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What do I think about the stability of the solution?

Close to none. One time, while upgrading, the system crashed and had to install from scratch. After some research, it was due to an unsupported package that I had installed which the new version didn't like. I just installed and restored my configuration and that was it. No biggy.

What do I think about the scalability of the solution?

Haven't tested this part since the company hasn't grown much.

How are customer service and support?

Haven't used the official support channels. The community forum is awesome when you're looking for quick answers.

Which solution did I use previously and why did I switch?

Actually, PfSense replaced a Watchguard firewall, mostly due to costs. But I haven't missed it since.

How was the initial setup?

Very straightforward. For a small company with few configuration options it works almost out-of-the-box. The firewall comes with basic outgoing and incoming rules, and you take it from there.

What about the implementation team?

The implementation was made in-house. 

What's my experience with pricing, setup cost, and licensing?

If you need to buy hardware onto which to install PfSense, go with their boxes on their website, they are great. If you already have the hardware, just download and install, it works great either way.

Which other solutions did I evaluate?

I did, I evaluated Untangle, IPCop and MikroTik.

What other advice do I have?

Just go with it, can't go wrong.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Head of Operations at a tech services company with 51-200 employees
Consultant
There's no expensive licensing costs, which helps us save money.

Valuable Features:

Flexibility is the most valuable feature for us.

Improvements to My Organization:

There's no expensive licensing costs, which helps us save money.

Also, its capacity and functionalities are great for our needs.

Room for Improvement:

Whenever a new version rolls out, there are hidden bugs. That's why we normally run a version behind for a little while before rolling into the current build.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Netgate pfSense
April 2024
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,976 professionals have used our research since 2012.
PeerSpot user
Snr. VOIP Specialist at Digital Globe Services
Vendor
The GUI is an all in one solution that includes DHCP, VPN, Squid and Firewall. VPN, Captive Portal user-level and MAC-level filtering need to be improved.

What is most valuable?

The GUI is an all in one solution that includes features such as DHCP, VPN, Squid, Firewall, etc.

How has it helped my organization?

I am using this product as a firewall for site-to-site connectivity and also, the Dynamic DNS (DynDNS).

What needs improvement?

As per my understanding VPN, Captive Portal user-level and MAC-level filtering need to be improved.

For how long have I used the solution?

I have used this solution for the last one and a half years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

I am using the community version so there is no need for any support.

Which solution did I use previously and why did I switch?

Earlier, I was using FortiGate. Due to budget issues we moved to pfSense.

How was the initial setup?

The setup is simple, if you have some Linux and firewall administration expertise.

Which other solutions did I evaluate?

We evaluated FortiGate, Cisco ASA and Palo Alto.

What other advice do I have?

I would recommend joining the community and ask questions.

You should also read the installation and configuration documentation on the website.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user380763 - PeerSpot reviewer
Help desk Support Analyst at a energy/utilities company with 501-1,000 employees
Vendor
The web UI gives you an overview of everything you want to see​.

What is most valuable?

  • Fail-over of between multiple ISPs
  • Firewall
  • Graphs
  • Real time interface monitoring
  • The web UI gives you an overview of everything you want to see
  • For an open-source solution it has performed fantastically
  • OSPF
  • It contains loads of optional packages e.g Snort (IDS), asterix (PBX), network monitors etc.

How has it helped my organization?

We have pfSense across three sites where it manages the VPN and firewalls between them. Also, it has reduced costs drastically and has outperformed its expectations.

What needs improvement?

The load balancing can be improved as it uses tier levels to balance. For it to function most effectively, you often need to have the same bandwidth on the ISPs.

For how long have I used the solution?

We've used it for six years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

There were stability issues with certain versions, but fixes were released and the right hardware helped.

What do I think about the scalability of the solution?

We do have issues as the right hardware needs to be deployed in order to expand correctly in certain areas.

How are customer service and technical support?

Customer Service:

We use a vendor team, Shrike Technologies who have been excellent, and once a while I consulted the pfSense cookbook.

Technical Support:

The online forum has lots of answers.

Which solution did I use previously and why did I switch?

We previously used Monowall and switched because we needed more functionality.

What about the implementation team?

We used a vendor team, Shrike Technologies whose experience was very high.

What's my experience with pricing, setup cost, and licensing?

Pricing is fantastic, we have gold subscription which covers on-line backup of device configurations, premium support, webinars and lots more.

What other advice do I have?

Proper planning is necessary in order to select the right hardware and configuration required (rules, services etc.).


Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Specialist at a tech services company with 501-1,000 employees
Consultant
Installation is relatively simple and acts as our main firewall and router with professional functions, but you need to have the right hardware setup as well.

What is most valuable?

- Firewall/router

- OpenVPN server

- DHCP server

- High availability cluster

- It's for FREE!

How has it helped my organization?

Before I started working for my present company, they used to use a small (for home use :) ) Linksys router. The main problem of Linksys was the limitation of firewall rules of up to 50 entries. I suggested using a main firewall/router because it has professional functions, has no limitation, and it's for free.

What needs improvement?

So far, from my point of view everything is working perfect!

For how long have I used the solution?

I started working with pfSense in 2009.

What was my experience with deployment of the solution?

Deployment is very easy and quite intuitive. Installation is very simple.

What do I think about the stability of the solution?

No, I didn't have any issues. Every issue I had with pfSense was with hardware (not caused by pfSense).

What do I think about the scalability of the solution?

Never.

How are customer service and technical support?

Customer Service:

I never use customer service.

Technical Support:

I never use technical support.

Which solution did I use previously and why did I switch?

Before pfSense I had in the company an old Cisco router, but it had problems with stability so I was looking for an alternative and I found pfSense.

How was the initial setup?

If you have some knowledge about router and firewall, initial setup won't be a problem for you. Ask google about it and you will find a lot of documentation, instructions and video.

What about the implementation team?

I implemented pfSense by myself, so I can't rate the vendor team level of expertise.

What was our ROI?

System is totally free. I spent two days to implement it.
As hardware, I used old workstations which were prepared to scrap.
So ROI = use some cheap hardware with 2 NICs and you will get a professional firewall/router.

What's my experience with pricing, setup cost, and licensing?

It's absolutly free, no pricing and no licensing.

Which other solutions did I evaluate?

I was checking some other alternatives (right now I don't remember which) but pfSense had the best documentation, so the choice was simple.

What other advice do I have?

For professional use, I advise using two computers with three NICs

Why 2 computers???
To create a HA cluster.

You will need 3 WAN IP addresses, 3 LAN IP addresses, and a quite simple NIC configuration:

1st NIC use to WAN connection (CARP)

2nd NIC use to heartbeat and sync between two pfSense

3rd NIC use to LAN connection (CARP)

For more details ask Google :)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user224265 - PeerSpot reviewer
Responsable IT & RMQ at a comms service provider with 51-200 employees
Vendor
Having a customizable, large dashboard would be good, however, it is very straightforward for a beginner to set up.

What is most valuable?

  • Load balancing multi-WAN (High latency)
  • Queues with CBQ algorithm
  • Traffic shaper (limiter)
  • Aliases for grouping anything 
  • VPN (OpenVPN)
  • DHCP server (with ARP reservation)
  • DNS forwarder
  • Firewall 
  • Graphs for monitoring
  • NAT

How has it helped my organization?

Before using pfSense:

  • I always had problems with internet connection for users
  • I had no idea what users were downloading and, therefore, what was killing the internet connection
  • I did not have not statistics on the quality and stability of the internet
  • To get a VPN I had use a pay software that offered lower performance than I have now

What needs improvement?

I always need to open different graphs on different windows of the web browser to have an overview,  Therefore, it would be good, if it is possible, to have a customizable, large dashboard.  At the moment though, the others options are good because I am a beginner with the pfSense.

For how long have I used the solution?

I've used it for six months.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

There was an issue with the Layer 7 filters on an old PC.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's very straightforward, even for beginners.  There is documentation and different tutorials and videos available in different languages.

What about the implementation team?

I implemented it myself.

What's my experience with pricing, setup cost, and licensing?

The only cost to set up is the hardware for a standard PC and any ethernet card extensions.

Which other solutions did I evaluate?

No, as I asked a friend they told me to get pfSense without doing other research.

What other advice do I have?

Don't install pfSense on a machine with only the minimal recommended hardware configuration, but on a better machine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at a consultancy with 1-10 employees
Real User
Simple installation, easy to use, and the performance is good
Pros and Cons
  • "It is much simpler than other solutions such as Fortinet."
  • "I expect a better interface with more log analysis because I create my own interface."

What is our primary use case?

pfSense is used as our firewall and router.

What is most valuable?

The performance is good.

It is easy to use.

I have been working with this solution for so long now that it has become easy. It is much simpler than other solutions such as Fortinet.

What needs improvement?

I expect a better interface with more log analysis because I create my own interface.

For how long have I used the solution?

I have been using pfSense for a long time. Since the beginning.

I have the latest version.

What do I think about the stability of the solution?

pfSense is a stable product.

What do I think about the scalability of the solution?

pfSense is a scalable solution.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, I worked with Fortinet FortiGate, Linux, and OPNsense.

I have tested all that are available on the market and pfSense is more.

How was the initial setup?

The initial setup is easy. 

The first installation took an hour to complete, but the configuration is another part. It's about the complexity of my network because I have provided services from a firm and every company has a different setup.

What about the implementation team?

I was able to complete the installation myself.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the licensing costs.

What other advice do I have?

I would recommend pfSense to others who are interested in using it.

I would rate pfSense an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at Pixels IoT Ltd
Real User
Excellent at blocking problematic IP addresses
Pros and Cons
  • "Is good at blocking IP addresses."
  • "Lacks instructional videos."

What is our primary use case?

My primary use case is for controlling incoming traffic from various countries and blocking IP addresses if necessary. I'm the company director and a user of pfSense.

What is most valuable?

A key feature is being able to block IP addresses. This is a good product and I have no issues with it.

What needs improvement?

I'd like to see some instructional videos as opposed to documentation. It would be helpful for beginners and start-up companies. 

For how long have I used the solution?

I've been using this solution for a couple of months. 

What do I think about the stability of the solution?

This solution is stable.

What other advice do I have?

It's worth giving this product a shot and testing it out because it's free and community based.

I would rate the community version a 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: April 2024
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Buyer's Guide
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