NETGEAR Insight Access Points Reviews

I use the solution at the request of our company's clients.

I never thought about what could be made better in the product since my company is a customer-centric organization where we provide Aruba or NETGEAR, depending on the demands and needs of our customers.

The product's UI needs to be simplified and made more straightforward. It would be great if it was possible to send notifications regarding some errors related to the product that can be sent from our company to our clients through the organization's post-sales team.

I have been using NETGEAR Insight Access Points for a couple of years. My company is a reseller of the product.

I have not received negative feedback from my company's customers regarding the tool's stability.

It is possible to scale up the product whenever required. If the BOM is for 50 access points, then my company deals with that many access points for the customer. My company also deals with customers where the BOM is for 20 access points.

My company caters to the needs of small and medium-sized businesses.

I have experience with Aruba Instant On Access Points.

The product's deployment is straightforward. Our company puts the cable, mounts the access points, launches the UI, and adds the access points to the network. The deployment process is almost identical to how my company deals with the deployment phase of Aruba.

The people involved in the installation process take care of the onboarding of the access points. I am not involved in the setup phase.

The solution is deployed on an on-premises model. A small portion of the clients who use the product have deployed it on the cloud model.

I think that the price of the product is reasonable.

The multi-tenant access has been the most beneficial part of the product for network management.

The cloud management functionality offered by the product makes the lives of our company's customers easier since it allows them to log in to their networks from anywhere at any time.

I don't recommend any products to the customers since my company focuses on catering to the needs of our clients.

I rate the overall product a six out of ten.

I use it for troubleshooting. If I see anything go down or anything come up, I log in and check. I reboot to get awareness of what's going on, and I do configuring too. I've been having a lot of issues with the routers. I don't use the VPN solution because it's not secured. Since I'm far away, at home, I don't have a VPN built-in, so I use Insight for everything I do remotely.

I use the solution's mobile app on my phone and the web portal on my desktop.

The biggest benefit is its remote capabilities. That's the most important factor for me. Having remote situational awareness of what's going on, on the devices, and being able to do a minimum level of troubleshooting, are the big factors.

The GUI is pretty stable—I haven't had any issues go down— and it's pretty user-friendly. I'm able to do a lot of things, because the GUI is designed very well. I'm able to remotely make certain changes via my phone and apply them right away. It makes life easier when it comes to managing the equipment. The Insight management solution phone app is very good. It enables me to do what I want to do.

The fact that I don't need an additional cloud controller, appliance, or network manager is the point, exactly. I specifically bought everything with remote capability in mind. That's number-one for me. Without that, it would be completely useless.

I use the Insight Pro management tool and so far it's been great. It provides live updates on network status, and alerts when there is an issue. The majority of the time it's accurate and gives me a sense of what's going on. I can also use it to troubleshoot remotely, which is very important.

In addition, I can configure an access point and ship it to another location and then manage the device remotely. I love that ability. You can take your phone, scan in it, add it in, and when you ship it, as soon as it gets there and is connected, you can see it pop up on the app. I've used that a lot.

I also like the two-factor authorization.

When it comes to Insight Access Point's throughput, sometimes there's a lag. Sometimes, when you apply a setting, it takes a few minutes, but the majority of the time it goes well.

Also, there's a big difference when you remote into a switch or a router. When you're not remote you have more options, configuration-wise. With Insight you can do some of that initial setup without any problem, but not everything.

They have to keep their game up with the physical products. Not all physical products are compatible with Insight. You have to buy certain products. Configuration-wise, they should include more capabilities for configuring the physical products. They have some, but not all. They need to expand it more.

I've been using NETGEAR Insight Access Points for approximately 14 months now.

The stability is pretty good. If they keep up what they're doing today, it's going to be a good product. I have had no problem with Insight.

It's scaling fine for me. I only have 45 devices. I don't know how it would work for a large environment.

I have a ticket open right now with their technical support, which I sent in last week. They responded back with basic questions and I replied back, but I haven't heard anything at all. I bought a new switch and I'm trying to figure out whether the issues are a product limitation or a device issue.

It's very hard to get a hold of people in support. Emails go back and forth. Phone support is a bit hit-and-miss. If you buy something new, they give you attention for 90 days, and after that they don't give you free support over the phone. Sometimes I do my own research and figure things out.

I did not have a previous solution. This was a new build and I looked at my requirements and tried to figure out what the best solution was. Remote capability was one of the primary requirements that I was looking at.

The initial setup was straight-up and easy.

But over time, as I have expanded, I have seen issues come up. If it's a small setup, it's easy. Insight works fine. I'm not complaining about that, but I'm having issues with the physical product.

In terms of implementation, I had my network diagram figured out. I mapped out the physical coverage of the property and applied the access points for each environment. I had three buildings. I finished with building one, then moved to buildings two and three later on. It was straightforward.

It's not complicated to deploy it. You can deploy anything with the basic configuration. When you buy anything and plug it in, out-of-the-box, it works. But the complication happens when you want to secure it. I didn't want to keep some of the default settings. I wanted to have different VLANs, different networks, and different WiFi. That's creating a problem. With one, in the beginning, there was no problem. But as I have been slowly expanding it, I have seen problems come up.

I deployed it myself.

Insight management's pricing is comparable to Aruba and okay.

Aruba just came out with remote capability. I haven't seen many products with that feature. Aruba has more security capability when compared to NETGEAR. 

There are other vendors, but for a small business, the other ones are on a higher scale.

Look at the products. I think Ubiquiti is a very good company. NETGEAR should look at that model and expand on its remote capabilities. Ubiquiti seems to have a better product.

I put in a NETGEAR BR200 router and it gave me a lot of headaches when trying to create VLANs. I have a big WiFi on the property, and that's creating a lot of issues. I don't know whether the issues are connected to the Insight solution, but I think the product has a lot of room for improvement.

I use it for a residential small business. I have a BR500 VPN Router and four WAC540 Access Points. I also have three GC108PP PoE Insight Switches and a fourth that is their bigger brother.

I now have the ability to remote access my network. That works extremely well. I can access it from any place. I don't need to be physically at the device. This saves me on time and travel.

I thought that the Insight management software would be more useful for me. It is a little difficult to navigate. I have ended up using the web GUI more than I do the Insight management.

I have some frustrations with the ease of use. It tends to be sluggish. The graphical interface is pretty, but not useful. They have this tree that shows connected devices, which makes no sense whatsoever because the labeling field of the tree truncates all the items to the point that it's almost useless. You can't even tell what it is. I would prefer a spreadsheet list of the gear as opposed to a graphical representation.

It is sluggish. If I go to reserve an IP address, it probably takes about 45 seconds, which doesn't seem like a lot. However, if you are trying to enter 60 devices, then it takes forever because each time you enter a device it has to reload and reset it, and that never takes effect until you reboot it. It just seems to be cumbersome.

I have used NETGEAR for the last nine months.

I have only had one concern in nine months. Some of the gear reset to default somehow. I don't know what happened, but that is what happened. I discovered it, fixed it, and it has never happened again. I live in a very old neighborhood. My house is 120-years-old. We have electrical issues. I don't know if it was caused by a brownout or blackout, but we have experienced both. So, it happened once, it cleared, and it's never happened again.

NETGEAR has been a very easy company to deal with. Everybody has been extremely helpful with whom I have crossed paths at the company, whether technical or sales. I wish I could afford to add a few more products to my system. Then, I would really love it.

I switched from Luxul based on my company's recommendation. Before Luxul, we were with Apple Enterprise.

NETGEAR Insight Access Points were far superior. That is kind of an unfair apples-to-apples comparison because I assume Luxul probably has managed switches and that sort of stuff, but I upgraded my class at the same time.

I found the initial setup straightforward. The product seemed to be self-discoverable. It also integrated well.

I deployed it in stages. I was replacing a competitive company's gear. I replaced the router first, then I replaced the access points, and then I replaced the switches. So, it was not all done at one time. This took about three hours.

I have actually had some concerns and problems with the setup. However, I am in somewhat of a unique location, which makes it pretty difficult.

The pricing seems to be reasonable.

Anybody who has the need or desire to move beyond consumer-grade, big-box, store available gear will be very pleased with this product.

For all the different models combined, I would give it an eight (out of 10).